BT 2015 Annual Report Download - page 12

BT Group plc
Annual Report 2015
10
BT Technology, Service & Operations (BT TSO)
  is our internal service unit. t is responsible for
deliverin and operatin our networs platfors and
sstes.
  wors closel with each of our custoer-facin lines of
business. ecreate new products for the and ae sure that our
eistin services evolve to eet the chanin needs of their custoers.
his ear we upraded our core  networ to handle record volues
of data trac in the UK. ur  reliabilit has iproved for the fourth
consecutive ear and the operational reliabilit of our core voice and
broadband networ platfors has hit a five-ear hih.
e are also responsible for anain the roups ener consuption
and for puttin strateies in place to cut the roups carbon footprint.
e have reduced ener usae for si consecutive earsa.
  anaes ost of our research and developent and is also
responsible for our worldwide patent portfolio of over 00 patents
and applications.
 has a lon histor of innovation and has pioneered an of the
technoloies that our business was built upon. n 19 we held the
worlds first two-wa trans-tlantic conversation b radio telephone
fro our wireless station near ub. nd in 19 o lowers
worin in the telecounications division of the eneral ost ce
as we were at the tie developed the worlds first proraable
electronic coputer olossus. n 19 we installed the worlds first
diital telephone echane. nd we laid the worlds first purpose-
desined optical fibre subarine cable in och ne cotland in 190.
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years following improvements to our data. Previous estimates of energy usage have been
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Openreach
penreach provides the vital infrastructure that is the
foundation of the UKs vibrant internet econo.
e are responsible for providin services over the local loop or local
access networ soeties referred to as the last ile. his consists
of the copper and fibre connections between our echanes and
hoes andbusinesses.
e have now passed ore than  preises with our superfast
fibre broadband networ. hat is ore than three-uarters of the UK.
e achieved 1. fibre broadband net connections in the ear. his
eans that around . hoes and businesses in the UK are now
connected  19of those passed.
n anuar 01 we set out our ultrafast broadband vision for the
UK. Usin .fast technolo we epect to oer initial speeds of a few
hundred eabits per second to illions of hoes and businesses b
00. s further industr standards are secured we epect speeds to
increase to up to 00bps to ost of the UK within a decade.
he nuber of phsical lines increased b 1000 in the ear. henuber
of copper and fibre broadband users on our networ rose b 1000.
e achieved the iniu service levels set b fco eceedin all
0 easures thouh our abition and plans are to further iprove
custoer service. o help us do this we hired ore than 00 new
enineers. ur iht irst ie easure was up . eceedin
ourtaret.
evenue declined 1 with reulator price reductions osettin
the ipact of fibre revenue rowth. ur operatin costs were 
lower which eant  was at. ost eciencies oset increased
volues pa increases and the additional enineerin resource we
recruited to support our provision and repair perforance.
Premises passed (LHS) Take-up (RHS)
0
5
10
15
20
25 20%
16%
12%
8%
4%
0%
m
2SHQUHDFKƬEUHSUHPLVHVSDVVHGDQGWDNHXS
Year ended 31 March
20132011 2012 2014 2015
Gwh
2012 20132011 2014 2015
BT’s worldwide energy usea
Year ended 31 March
2,000
2,100
2,200
2,300
2,400
2,500
2,600
2,700
2,800
2,756
2,675
2,600
2,515
2,402
o lowers