Salesforce.com 2015 Annual Report Download - page 11

connected products. With the Marketing Cloud, customer data can also be routed into the Sales Cloud and
Service Cloud in the form of leads, contacts and customer service cases to give companies a complete
view of their customers.
Community Cloud. The Community Cloud, which we announced as a core service offering in October
2014, is a platform for creating trusted, branded destinations for customers, partners and employees to
collaborate. It enables companies to engage directly with a specific group of people by giving them access
to relevant information, apps and experts.
Analytics Cloud. The Analytics Cloud, which we announced as a core service offering in October 2014,
is an app and platform for business intelligence. It enables companies to quickly deploy sales, service,
marketing and custom analytics apps using any data source. Our customers use the Analytics Cloud to
enable any employee to quickly and easily explore business data, uncover new insights, make smarter
decisions and take action from anywhere on their mobile device.
Salesforce1 Platform. The Salesforce1 Platform is a cloud platform for developing apps. The
Salesforce1 Platform is delivered as a service, enabling anyone to build business apps without the burden
of managing hardware and software. Our customers, developers and independent software vendors
(“ISVs”) use the Salesforce1 Platform to build apps that manage a variety of business processes and can
be accessed anytime and on any mobile device. In addition, the Salesforce1 Platform gives customers the
ability to create multiple copies of their company’s Salesforce instance in separate environments for a
variety of purposes, such as testing and training.
Professional Services
We offer consulting, deployment, training, implementation and integration services to our customers to
facilitate the adoption of our cloud solutions. Our professional service engagements can be billed on a time and
materials basis, for a fixed fee or through annual contracts.
We offer a number of traditional classroom and online educational classes that address topics such as
deploying, using, administering and developing on our service. We offer classes for our partners who deploy our
service on behalf of our customers. We bill the traditional classroom and some of the online educational classes
on a per person, per class basis. In addition, there is a selection of online educational classes available at no
charge to customers that subscribe to our customer service plans.
Business Benefits of Using Our Solution
The key advantages of our solution include:
Secure, private, scalable and reliable. Our service has been designed to provide our customers with
privacy and high levels of performance, reliability and security. We have built, and continue to invest in,
a comprehensive security infrastructure, including firewalls, intrusion detection systems, and encryption
for transmissions over the Internet, which we monitor and test on a regular basis. We built and maintain a
multi-tenant application architecture that has been designed to enable our service to scale securely,
reliably and cost effectively. Our multi-tenant application architecture maintains the integrity and
separation of customer data while still permitting all customers to use the same application functionality
simultaneously.
Rapid deployment. Our service can be deployed rapidly since our customers do not have to spend time
procuring, installing or maintaining the servers, storage, networking equipment, security products or other
hardware and software.
Ease of integration and configuration. IT professionals are able to integrate and configure our solutions
with existing applications quickly and seamlessly. We provide a set of application programming
interfaces (“APIs”) that enable customers and independent software developers to both integrate our
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