Westjet 2009 Annual Report Download - page 20
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18 WestJet 2009 Annual Report
“I had the pleasure recently to speak with Regina in your call centre. She began our phone call with a friendly greeting and apologized
for the lengthy wait times (because of your new reservation system). She went out of her way to assist me with my booking by looking
at various dates, times and cities to provide me with the best fare and fl ight times. She said she was sorry when she needed to place
me on hold and always came back to me with a cheerful voice, never tiring of my seemingly never-ending questions. I had always
heard that WestJet provided quality service, but after experiencing it for myself, I am convinced that it is true. Thank you again,
Regina, for your positive, friendly and ever-so-helpful attitude. You made the difference in my day.” KRISTINA – LONDON, ONT.
18 WestJet 2009 Annual Report
Daniel, Captain
Christopher, Senior Analyst – Client Technology, IT
Karen, Customer Service Agent
Kelly, Customer Service Agent
Zara, Sales Super Agent