Experian 2015 Annual Report Download - page 48

Our people
Our global people strategy aims to
deliver sustainable growth by creating
a great place for our people to work.
Summary
To achieve this, our people strategy
focuses on two key areas: culture
and engagement, and talent.
Culture and engagement –
building a sense of pride
and connection
We are now three years into our Heart
of Experian initiative, which aims to
transform Experian into one of the world’s
best places to work. Heart of Experian
is a way to express the ties that bind our
organisation together, wherever we are
and whatever we do.
Our core DNA – Connect, Protect, Create –
reflects what we do and the way we work:
• Connect – bringing our people
together, to make a difference for
our clients and communities.
• Protect – how our people take
care of sensitive personal and
commercial information.
• Create – how everyone’s ideas matter,
in creating smart and insightful ways
to help consumers and organisations.
Employee engagement –
listening to our people
We conduct our Global People Survey
approximately every 18 to 24 months. It
provides valuable insights into employees’
views and their engagement with the
business. We conducted our last survey in
May 2013 and achieved our highest ever
response, with 89% participation. This
considerably exceeded the external ‘high-
performing’ norm and ensured the results
fully reflected our employees’ views.
For our sixth survey in May 2015, we aim
to continue the positive overall trend we
have achieved since our first survey in
2007. Our focus will be on closing the gap
between Experian’s results and those of
global high-performing organisations.
We remain convinced that the Heart of
Experian will deliver long-term benefits for
our business performance and for clients
and consumers. Since our last Annual
Report, we have continued to focus on local
actions to bring the initiative to life for all our
people. Much of this work is driven through
our Employee Ambassadors, of whom we
now have 515 worldwide. One such local
initiative is the Career Connections site
developed by our North America business.
It helps employees to explore what it is
like to work in our various business units,
understand what it takes to succeed in
different roles and create a proactive career
plan that fits their interests and aspirations.
Selected global activities underpin our
local efforts. For example, in September
2014 we launched ‘Engaging Minds’, a
bespoke, highly interactive, two-hour
workshop. It equips line managers to drive
better engagement with their people and
provides a simple, effective toolkit.
46 Strategic report •Our people