Cigna 2012 Annual Report Download - page 11

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Cigna’s dedication to understanding and helping each customer
on a one-to-one basis was recognized by U.S. Surgeon General
Regina Benjamin, who named Cigna as a leading company for reducing
health care disparities. The recognition came at a special roundtable
at the White House hosted by the Department of Health and Human
Services, the White House Business Council and the National Business
Group on Health. Cigna launched its Health Disparities Council
in 2008. Through the Council’s eorts, more than 20,000 Cigna
employees have completed cultural competency training.
Health disparities are dierences in rates of disease, health outcomes
or access to health care that are related to many factors, such as gender,
age, geography, race/ethnicity, education, income, language, culture,
literacy, sexual orientation, gender identity or disability.
Cigna was recognized as one of the Best Places to Work for Lesbian, Gay, Bisexual and Transgender
Equality by the Human Rights Campaign (HRC) Foundation. Cigna scored 100 percent on HRC’s
Corporate Equality Index.
Cigna scored tops for overall favorability in ReviveHealth’s sixth annual survey of hospital executives, with a
71 percent favorable score, up from 65 percent in 2011. Hospital executives also rated Cigna as “the best payer
to deal with” for the second year in a row. The survey asked hospital executives to rate health insurers on
more than a dozen factors, from image and reputation to contract negotiation tactics and claims processing.
The Cigna Foundation, founded in Philadelphia on October 19, 1962, celebrated 50 years of giving.
From its first donation to the United Way of $110,000, the Foundation has developed an increasingly global
scope. Overall, it has contributed $220 million to charities worldwide and supported the volunteerism of
Cigna employees, who have devoted more than one million total hours in service to their communities.
In 2012, Cigna celebrated the 30th anniversary of its modern formation through the merger of Insurance
Company of North America (INA) – a multi-line insurance company that traces its roots back to 1792 –
and Connecticut General Life Insurance Company, a life and health insurance company organized in 1865.
Cigna also celebrated the 30th anniversary of the company’s listing on the New York Stock Exchange.
Cigna’s common stock began trading on the NYSE on April 1, 1982.
Cigna marked its 25th year of service to the people of South Korea, with more than two million customers
and more than four million insurance policies in force. Cigna was the first foreign life insurance company
to enter the South Korean market and is now one of the top 10 life insurers in all of South Korea.
Fortune Korea magazine recently named Cigna’s South Korea business as one of the 500 fastest growing
companies in the country.
Cigna’s impressive growth in South Korea is due to its rapidly expanding direct-to-consumer channel,
including award-winning TV commercial advertising. Over the years, Cigna’s company in South Korea
has earned a reputation for having a best-in-class telemarketing distribution channel among life insurers,
with a team of nearly 5,000 employees who oer a full range of health and protection products to the
South Korean market.
InformationWeek Magazine named Cigna one of the Top 10 Innovators of 2012. No other health service
company ranked in the top 100.
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