Cigna 2012 Annual Report Download - page 7

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Second, we use our understanding of our customers’ needs
to identify the right products for the right customers at
the right time – which we refer to as consultative selling
and distribution. Among other areas, this plays a
critical role in Cigna’s ability to eectively address and
capitalize on the growing market opportunities presented
by globally mobile individuals and employers, whose
evolving needs require the power, collaboration and
flexibility of the Cigna network of more than one million
health care professionals worldwide.
A third dierentiator is our best-in-class physician
engagement and partnership programs, which
improve health care quality and overall aordability.
In the United States, Cigna continues to strengthen our
physician partnerships through our rapidly growing
number of collaborative accountable care initiatives
spanning 22 states – which, when combined with our
HealthSpring seniors programs, are already serving
nearly one million customers. We view our physician
engagement strategy as a critical aspect of improving
health outcomes and aordability while expanding
the rewards for top-performing physicians and health
systems. Cigna’s physician relationships increase
the likelihood that individuals get health screenings
and refill prescriptions, reduce their use of hospital
emergency rooms, increase their preventive health visits
and improve follow-up care for those transitioning
from the hospital to home – encouraging better quality
of care and a more aordable outcome.
In Our Communities
Just as important as Cigna’s strategy and financial
results is the value our global team delivers every day
to help the people we serve. In a noteworthy milestone,
the Cigna Foundation celebrated its 50th anniversary in
2012, and has given $220 million to worthy causes in
its first five decades.
Our employees stepped up time and again in 2012 to
help communities whose needs are as varied as they
are great. For example, our employees raised funds for
victims’ families immediately after the tragic Sandy
Hook, Connecticut school shooting. In Shanghai, where
low-income seniors live in unsafe housing, we worked
with a Habitat for Humanity program to renovate homes.
Similarly, in Taiwan, Cigna helped to provide health
and social services to disabled seniors living in poverty.
These are just a few of the ways that the Cigna team
strives to be a force for good around the world.
Cigna was also proud to be recognized in 2012 by the
Alzheimer’s Association for our service and philanthropy
in the fight against Alzheimer’s disease.
Looking Ahead:
2013 and Beyond
As we look forward to 2013 and beyond and assess
the transforming global economic and regulatory
environment, we are confident that our strong product
portfolio, financial flexibility and ability to create new
opportunities in target geographies will continue to
create solid growth for Cigna.
We are prepared to build on the progress and investments
we’ve made in the past three years since implementing
our “Go Go Go” strategy. Our company comprises more
than 35,000 people around the world who are proud and
passionate about our customers and our mission. We’re
excited about the future. Cigna’s clarity of direction, focus
and outstanding team – together with the powerful belief
in the potential of each customer – give us a rock-solid
foundation for continued success. Thank you for your
confidence and investment in us.
* Adjusted income (loss) from operations is a non-GAAP measure used to
describe the Company’s financial results. A definition of adjusted income from
operations along with a reconciliation to the most directly comparable GAAP
measure is contained in Management’s Discussion and Analysis of Financial
Condition and Results of Operations on page 35 of the Form 10-K included in
this annual report.
David M. Cordani
President and Chief Executive Ocer