CarMax 2003 Annual Report Download - page 12

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10 CARMAX 2003
SKILLED, DEDICATED PEOPLE
4
Store Management Teams
Our CarMax superstores are the company.
Sales, merchandising, reconditioning and service, and business office operations
associates are the core of our business.The company’s first priority is support
for our store associates and store operations, and that support begins with each
store’s location general manager, sales managers, merchandising manager, opera-
tions manager and business office manager. Pictured above are our store teams
at our annual management retreat enjoying a rare moment of relaxation.
The integrity and transparency inherent in the CarMax consumer offer has
allowed us to attract managers and associates from a much broader variety of
backgrounds than is typical for the auto retail business. By being able to select
from the best of a broad range of applicants, we’ve built a team that can consis-
tently deliver superior service to our customers, outstanding leadership for our
associates and excellent results for our shareholders.
The consumer offer, the processes, the systems…nothing happens
without skilled people. The associates pictured on these pages represent
the more than 8,000 people who deliver our success.