BT 2015 Annual Report Download - page 61

59
Overview
The Strategic Report
Purpose and strategy Delivering our strategy 0ur lines of business
Group performance Governance Financial statements Additional information
BT Business
 usiness provides counications and  services in
the UK and the epublic of reland o. e serve around
900000 custoers with a leadin position in fied-voice
networin and broadband services.
 usiness has four custoer-facin divisions
BT Business
Solutions
UK s
corporates
some public
sector
organisations
oe 
holesale
and BT Global
ervices
customers
UK
Corporate
arer
businesses
and corporate
id-aret
BT
Ireland
s  public
sector in 
ublic sector
corporates
and wholesale
in RoI
UK
SME
all to
id-aret
companies
plus specific
target
arets for
specialist
services
UK SME
UK  supplies sall businesses in reat ritain tpicall up to 100
eploees with fied-voice broadband obilit networin and 
services. t also has three specialist businesses
Business rovidin
BT Redcare ire and securit alar sinallin services
surveillance networs and control roo
services.
BT Directories irector nuiries he hone oo website
services operator services and call handlin
for the eerenc services.
BT Payphones ublic private and anaed paphone
services.
UK Corporate
UK orporate supplies larer businesses in reat ritain tpicall
100-1000 eploees with fied-voice broadband obilit
networin and  services. e oer bespoe solutions in addition
toourcore portfolio of products.
 leet also sits within this division. t is one of the UKs leadin
providers of eet anaeent vehicle aintenance and accident
anaeent services.
BT Ireland
n orthern reland we are the larest provider of counications
services for s and a leadin supplier of networed  services for
public sector and corporate custoers.
n the epublic of reland we provide networed  services for the
public sector and lare businesses and we provide wholesale services
toother counications providers.
apital ependiture decreased 9 011 .  less capital
ependiture increased b  to 9 copared with an increase of
110 last ear.
ur operatin cash inow of 9 was 10 lower than last ear.
his was larel driven b a ear-on-ear ipact of around 10 fro
earl custoer receipts in the fourth uarter of last ear.
%7*OREDO6HUYLFHVPRQWKUROOLQJRSHUDWLQJFDVKƮRZ
0
100
200
300
400
500
600
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2014 2015
£m
Year ended 31 March
Key priorities
e are focused on strenthenin our position as a lobal leader.
urfuture priorities include
 buildin broader and deeper relationships with our aor custoers
 iprovin our award-winnin products and services with a particular
focus on securit obilit and cloud-based services
 transforin our custoer service throuh iprovin custoer
ournes end to end increasin autoation and launchin new service
propositions and
 drivin down cost to becoe a ore ecient oranisation lettin us
invest in the thins that set us apart fro our copetitors.