BT 2015 Annual Report Download - page 58

56 BT Group plc
Annual Report 2015
his ear we launched an innovative lobal capain the rt of
onnectin to help our custoers address business challenes in areas
such as cloud obilit and securit. o iprove the wa we provide
interated solutions to our lobal custoers  ecurit and 
onferencin oved into  lobal ervices in pril 01.
nuential analst firs reconise us in the arets for lobal networ
services and counications outsourcin and professional services.
hisear we were positioned as a eader in artners 01 aic
uadrant for etwor ervices lobal for the 11th tie. e have
also been reconised as a eader in artners 01 ounications
utsourcin and rofessional ervices aic uadrant for the fifth
consecutive eara.
he arets we operate in are copetitive and we continue to face
pricin pressure. ut we see ood rowth potential in the areas where
we are investin. or eaple vu predicts unified counications
services will row at a rate of 1 a ear loball over the net three
yearsb. artner forecasts that cloud coputin services will row
loball at a rate of 1 a ear over the net three earsc. nd it epects
anaed securit services to row at a rate of 1 a ear loball over
the sae periodd.
Products and services
e deliver value to our custoers b brinin toether a broad portfolio
of products and services with industr-specific solutions and consultin
epertise. ur networ is at the core of what we provide. e have
siple product cateories oranised around what our custoers need.
heseare
Innovation from BT
Industry propositions
BT Advise
Knowlede that delivers
Service from BT
BT Assure
ecurit that atters
BT Compute
ervices that
adapt
BT One
ounications
that unif
BT Contact
elationships that row
BT Connect
etwors that thin
a Gartner, Magic Quadrant for Communications Outsourcing and Professional Services, Christine
7HQQHVRQ(ULF*RRGQHVV%MDUQH0XQFK1RYHPEHU
*DUWQHU0DJLF4XDGUDQWIRU1HWZRUN6HUYLFHV*OREDO1HLO5LFNDUG%MDUQH0XQFK-DQXDU\
Gartner does not endorse any vendor, product or service depicted in its research publications, and
does not advise technology users to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions of Gartner’s research organisation
DQGVKRXOGQRWEHFRQVWUXHGDVVWDWHPHQWVRIIDFW*DUWQHUGLVFODLPVDOOZDUUDQWLHVH[SUHVVHGRU
LPSOLHGZLWKUHVSHFWWRWKLVUHVHDUFKLQFOXGLQJDQ\ZDUUDQWLHVRIPHUFKDQWDELOLW\RUƬWQHVVIRUD
particular purpose.
b+RVWHGDQG0DQDJHG8QLƬHG&RPPXQLFDWLRQV6HUYLFHV)RUHFDVW2YXP-DQXDU\
c)RUHFDVW,76HUYLFHV:RUOGZLGH48SGDWH0DUFK
d)RUHFDVW,QIRUPDWLRQ6HFXULW\:RUOGZLGH48SGDWH$SULO
7KH*DUWQHU5HSRUWVGHVFULEHGKHUHLQ0DJLF4XDGUDQWIRU1HWZRUN6HUYLFHV*OREDO1HLO5LFNDUG
%MDUQH0XQFK*DUWQHU-DQXDU\DQG0DJLF4XDGUDQWIRU&RPPXQLFDWLRQV2XWVRXUFLQJDQG
3URIHVVLRQDO6HUYLFHV&KULVWLQH7HQQHVRQ(ULF*RRGQHVV%MDUQH0XQFK*DUWQHU1RYHPEHU
DQG)RUHFDVW,76HUYLFHV:RUOGZLGH48SGDWH0DUFKDQG)RUHFDVW
,QIRUPDWLRQ6HFXULW\:RUOGZLGH48SGDWH$SULOUHSUHVHQWVGDWD
research opinion or viewpoints published, as part of a syndicated subscription service, by Gartner,
,QFp*DUWQHUqDQGDUHQRWUHSUHVHQWDWLRQVRIIDFW(DFK*DUWQHU5HSRUWVSHDNVDVRILWVRULJLQDO
SXEOLFDWLRQGDWHDQGQRWDVRIWKHGDWHRIWKLV)LOLQJDQGWKHRSLQLRQVH[SUHVVHGLQWKH*DUWQHU
5HSRUWVDUHVXEMHFWWRFKDQJHZLWKRXWQRWLFH
 onnect
ur networ services connect our custoers to their people to their own
custoers to the cloud and to the world. e oer a rane of eible
intellient and secure  thernet and internet virtual private networ
services. e deliver these in ore than 10 countries over a rane of
access technoloies includin  thernet and satellite.
BT Assure
ustoers are prioritisin securit as cber attacs becoe ore
coon and potentiall ore disruptive. e provide a rane of products
and services to help protect oranisations aainst these threats includin
firewalls web securit intrusion prevention and threat onitorin.
BT One
usinesses counicate in a nuber of dierent was  b phone
instant essain eail audio and video conferencin and
data-sharin solutions. he want these channels to be interated
and wor toether easil and reliabl. ur collaboration services help
custoers siplif their counication channels and transfor the wa
the interact with their custoers colleaues partners and suppliers.
 ontact
ur contact centre services help our custoers build stroner
relationships with their custoers. e oer a nuber of was for the
to counicate toether includin eail web chat video social edia
and the phone  either via autoated sstes or dedicated advisers.
urcloud solutions ive copanies ore control over their costs
allowin the to chane capacit in response to deand.
 opute
usinesses want reliable but eible  platfors and services for their
applications data storae and securit. e provide  services across
our networ fro  data centres around the world. ur services rane
fro traditional telehousin and colocation to the latest public private
and hbrid cloud solutions.
 dvise
e have eperts around the world who provide consultin interation
and anaed services to our custoers. he have a rane of specialiss
certifications and accreditations to ae sure our custoers et the best
out of our products and services. ur approach loos beond technolo
to create solutions that wor across all areas of an oranisation.
Industry propositions
ur innovative sector-specific solutions help our custoers overcoe
challenes uniue to their industr. or eaple our  for etail
portfolio enables retailers to enhance shoppers in-store eperience b
sendin tareted essaes to obile devices and usin intellient in-
store sinae. nd our ield orce utoation solutions provide obile
eploees such as field enineers with access to corporate applications
wherever the are.