BT 2015 Annual Report Download - page 16

14 BT Group plc
Annual Report 2015
Today’s tools to improve productivity
anded a sartphone loaded with the penreach
et-eneration ield pps our enineers can et to
the netob uicer spend ore tie with the custoer
andcoplete reports in real tie.
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ince launch the uarterl penreach eploee surve
has seen an increase in the nuber of enineers areein
the have the tools and euipent needed to do their
obs well.
Assignments received
on the go
Easy to contact the
customer in advance
of the visit
Engineers can quickly
report progress during
the working day
Customers can
provide feedback on
the engineer visit
All engineers can keep
connected with peers
and company news
2014 >15
Connecting more of us to the customer journey
penreach has distributed 1000 devices  000to
anaers and supervisors and 1000 to fieldenineers.
ain sure our teas are up to date andup tospeed.
Delivering real customer satisfaction
he nhanced ustoer ourne pp helps enineers
put the custoer at the centre of the ob fro tas
assinent throuh to ob closure. Watch the video online at
www.bt.com/annualreport
14
Speeding up
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 e fundaentall proved
in our eperients that we
can et 0 ore trac
over a sinle piece of fibre
than we previousl thouht
possible.  reat result.
ereiensel proud
ofthat achieveent 
BT Group plc
Annual Report 2015
Tbps
The real-world
super channel
speed achieved
Growth in higher
bandwidth demand
every year
%
ettin the record for the fastest data
transission speed over an operational
optical fibre lin.
his ear  and uawei achieved a super channel speed of  erabits
per second. n incredible feat ade even ore ipressive b bein
set over an eistin fibre lin usin coercial rade hardware
and software in a real-world operatin environent. o put that
speed into a real contet its the euivalent of transittin around
100fils in a sinle second.
e thin this record shows how our core fibre optic infrastructure
iscapable of worin even ore ecientl in the future.
hedeandfor hiher bandwidth rows b around  ever
ear.ro fil streain to obile apps the dierent was we
consue entertainent sta in touch and do business all put
pressure on internet serviceproviders.
he hih speeds weve achieved across eistin infrastructure ean
our custoers can eno superfast broadband without interruptions
ordelas and without pain uch ore for it either.
ind out ore about  super channel speed trials at
www.btplc.connovationnnovationnewsuawei
Dr. Kevin Smith
ransission utures and
nnovation echnolo based at
dastral ar has been with  for
the last  ears. is tea were
instruental in settin the record
breain data transission speed.