Salesforce.com 2014 Annual Report Download - page 7

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FORWARD-LOOKING INFORMATION
This Annual Report on Form 10-K, including the section titled “Management’s Discussion and Analysis of
Financial Condition and Results of Operations” (“MD&A”) in Item 7, contains forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and
Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking
statements consist of, among other things, trend analyses, statements regarding future events, future financial
performance, our anticipated growth, the effect of general economic and market conditions, our business
strategy and our plan to build our business, including our strategy to be the leading provider of enterprise cloud
computing applications and platforms and to lead the industry shift to the “customer company,” our service
performance and security, the expenses associated with new data centers, additional data center capacity, real
estate and office facilities space, our operating results, new features and services, our strategy of acquiring or
making investments in complementary businesses, joint ventures, services and technologies, and intellectual
property rights, our ability to successfully integrate acquired businesses and technologies, our ability to continue
the growth and to maintain deferred revenue and unbilled deferred revenue, our ability to protect our intellectual
property rights, our ability to develop our brands, our ability to realize the benefits from strategic partnerships,
the effect of evolving government regulations, the effect of foreign currency exchange rate and interest rate
fluctuations on our financial results, the valuation of deferred tax assets, the potential availability of additional
tax assets in the future and related matters, the impact of expensing stock options, the sufficiency of our capital
resources factors related to our outstanding convertible notes, term loan, compliance with our related debt
covenants, and capital lease obligations, and current and potential litigation involving us, all of which are based
on current expectations, estimates, and forecasts, and the beliefs and assumptions of our management. Words
such as “expects,” “anticipates,” “aims,” “projects,” “intends,” “plans,” “believes,” “estimates,” “seeks,”
“assumes,” “may,” “should,” variations of such words, and similar expressions are also intended to identify
such forward-looking statements. These forward-looking statements are subject to risks, uncertainties and
assumptions that are difficult to predict. Therefore, actual results may differ materially and adversely from those
expressed in any forward-looking statements. Readers are directed to risks and uncertainties identified below,
under “Risk Factors” and elsewhere in this report, for factors that may cause actual results to be different than
those expressed in these forward-looking statements. Except as required by law, we undertake no obligation to
revise or update publicly any forward-looking statements for any reason.
PART I
ITEM 1. BUSINESS
Overview
We are a leading provider of enterprise cloud computing solutions, with a strong focus on customer
relationship management, or CRM, service offerings to our customers. Our company was founded on the concept
of delivering CRM applications via the Internet, or “cloud.” We introduced our first CRM solution in February
2000 and we have expanded our offerings with new editions, solutions and enhanced features, through internal
development and acquisitions.
Our mission is to help our customers transform themselves into “customer companies” by empowering them
to connect with their customers in entirely new ways. With our four core service offerings, involving sales force
automation, customer service and support automation, marketing automation, and the platform, we provide a next
generation customer platform.
Our service offerings are intuitive and easy-to-use, can be deployed rapidly, customized easily and
integrated with other platforms and enterprise applications, or apps. We deliver our solutions as a service via all
the major Internet browsers and on leading major mobile device operating systems.
We sell to businesses of all sizes and in almost every industry worldwide on a subscription basis, primarily
through our direct sales efforts and also indirectly through partners. Through our platform and other developer
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