DHL 2009 Annual Report Download - page 79

 remains leader in an air freight market seriously affected by the crisis
 e decline in global trade volume had an especially serious e ect on the air freight
market.  reports a .  decline in market volume measured in freight tonne kilo-
metres, whilst  registered a decline of approximately  . A direct comparison of
these two  gures, however, cannot be made because the   gures do not include
data on charter  ights and non- carriers like CargoLux.  remains the market
leader in both cases.
Increased global presence in ocean freight market
We are the global leader in both less-than-container-load  and full-container-
load  shipments. However, the ocean freight business also su ered from the sharp
drop in world trade. According to our estimations, the market volume decreased be-
tween   and   in . By contrast, our volumes only declined by roughly  ,
which allowed us to increase our market share.
Market share stabilised in European overland transport
 Freight is the second-largest overland freight forwarder in Europe and the
Middle East, with approximately , employees and services in more than  coun-
tries. We see ourselves as a broker of freight capacity. In the overland transport busi-
ness, we provide full-truckload, part-truckload and less-than-truckload services. We
also o er intermodal services with other carriers, especially rail transport companies.
Moreover, our range of services includes handling customs formalities and providing
insurance.
 is also one of the leading providers of trade fair, exhibition and event logistics.
Our range of services includes trade fair transport and customised full-service solu-
tions for exhibitors, event organisers, event management and staging companies and
event agencies.
In , the European market for road transport grew by .  (previous year:
approximately . ) even though the  nancial crisis had begun a ecting the entire
transport industry in the fourth quarter of .  e decline in demand continued
in the  rst half of , amounting to an average of   to   on the previous year.
Overcapacity also put pressure on freight rates, although conditions began easing in
mid-. Still, total quantities transported dropped by nearly one-sixth during the
year under review. We were able to stabilise our market share at .  according to our
calculations.
QUALITY
The advantage of customer proximity
We measure the quality of our services by the level of satisfaction of our custom-
ers. During the reporting year we again focused our attention on customers, surveying
more than , of them in over  countries. We then generated some  measures
based on the results. We o en work out improvements in conjunction with our cus-
Economic parameters, page 
Glossary, page 
. Ocean freight market, : top 
Market volume for forwarding:
. million 1),2)
 Estimated part of overall market controlled
by forwarders.
 Twenty-foot equivalent units.
Source: Global Insight, Global Trade Navigator,
annual reports, press releases and company
estimates.
9.1 % 
4.6 %  Schenker
8.4 % Kuehne + Nagel
4.0 % Panalpina
2.8 % Expeditors
. European road transport market,
: top 
Market volume:  . billion1)
 Country base: total for  European countries,
excluding bulk and specialties transport.
Source:  market studies in  and ,
Eurostat , annual reports, press releases,
company websites, estimates and analyst reports.
3.3 %  Schenker
1.8 % 
2.1 % 
1.3 % Dachser
1.1 % Geodis
Deutsche Post DHL Annual Report 
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