DHL 2009 Annual Report Download - page 115

We see an opportunity here to increase customer satisfaction and foster greater loyalty
amongst them.
Our new  unit pools the innovative activities within  with an eye towards
developing new solutions using existing sector expertise. Here, we see an opportunity
to make better use of our resources.
Sector Management, which is also new, gives us the opportunity to meet speci c
customer demands better in certain sectors and thus create additional synergies.
Our employees – an important source of ideas
Our innovative capacity assures our success. A particularly rich source of ideas for
new products and improved processes are our employees.  anks to their input, we
have achieved considerable cost savings in past years, and we intend to continue doing
so in the future.
Opportunities in the divisions
In the  division, we are continuously optimising the costs for our transport
and delivery network and making cost structures more  exible, which allow us to re-
spond faster to changes in volumes. In addition, starting in  we will begin o ering
the letter on the internet – a binding, con dential and reliable form of written elec-
tronic communication. Our intention is to win the interest of key accounts, and we are
certain that we will be able to launch this product successfully.
Our  division is directing its attention to its high-yield core business now
that the  business has been restructured.  e division’s portfolio will be further
streamlined through planned sales of European parcel services. Strict cost controls sup-
port the  nancial targets we have set. We are therefore well equipped to improve our
earnings situation, especially once the economic crisis has passed.
In the  ,  division, we are continuing to improve
our modular service portfolio by o ering more  exible combinations and sustainable
solutions for customers. We see this as an opportunity to raise productivity, increase
customer satisfaction, strictly limit costs and kick o new sales activities.
Our   division will continue to bene t from companies’ willingness
to outsource logistics services given the cost pressures that still persist everywhere.
We will use our resources and our expertise to keep growing pro tably and to provide
our customers with high-quality services. Williams Lea won new contracts in the year
under review, which will not only sharpen its pro le, but also attest to the capability of
the business unit with regard to potential new customers and thus paves the way for
gaining additional long-term outsourcing contracts with key clients.
This Annual Report contains forward-looking statements that relate to the business, fi nancial performance and results of opera-
tions of Deutsche Post . Forward-looking statements are not historical facts and may be identifi ed by words such as “believes”,
“expects”, “predicts”, “intends”, “projects”, “plans”, “estimates”, “aims”, “foresees”, “anticipates”, “targets” and similar expres-
sions. As these statements are based on current plans, estimates and projections, they are subject to risks and uncertainties that
could cause actual results to be materially different from the future development, performance or results expressly or implicitly
assumed in the forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking state-
ments, which apply only as at the date of this presentation. Deutsche Post  does not intend or assume any obligation to update
these forward-looking statements to refl ect events or circumstances after the date of this Annual Report.
Any internet sites referred to in the Group Management Report do not form part of the report.
Deutsche Post DHL Annual Report 
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