DHL 2009 Annual Report Download - page 240

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INDEX
A
 programme 
Advertising mail 
Air freight ,  ff., 
Annual General Meeting  ff., ,  ff., , 
Article of Association  ff., , 
Auditor’s report 
Authorised capital , 
B
Balance sheet  f., , ,  ff.,  ff.
Board of Management
ff.,  ff., , ,  f., , ,  ff.,  f.,  ff.,  ff., 
Board of Management remuneration
,  ff., ,  f.,  ff.
Bonds , , 
Brands , , ,  f., , 
C
Capital expenditure  ff.,  f.
Cash fl ow  f., ,  f.,  f.
Cash fl ow statement , ,  f.
Change in control ,  f.
Consolidated net profi t/loss , , , , , 
Consolidated revenue 
Contingent capital , 
Continuing operations , 
Contract logistics , , ,  f., , , 
Corporate governance , ,  ff.,  ff., 
Cost of capital , 
Credit lines , 
Credit rating , , 
D
Declaration of Conformity , , , 
Dialogue Marketing , , , , 
Discontinued operations , , , , 
Dividend ,  f., , , , 
Dividend , , , , 
E
Earnings per share , , , , 
 after asset charge , 
Equity ratio , 
 , ,  ff., , ,  f.,  ff., , 
F
First Choice , , , , , 
Free fl oat , 
Freight , ,  ff., , 
Freight forwarding business , 
G
Global Business Services , 
Global economy  ff.,  f., 
Global Forwarding , ,  ff., , , , 
 , 
, , ,  ff.,  f., , , , , , 
Global Mail , , , , 
GoGreen , , , ,  f., , , 
GoHelp , , 
GoTeach , , 
Guarantees 
I
Illness rate 
Income statement ,  ff., 
IndEx programme , 
Investments  ff., , , , ,  ff.
Investments
, , ,  ff., , , , , , , ,  f.
L
Letters of comfort , 
Liquidity management , 
Living Responsibility 
M
 , ,  ff., , , ,  f., , , 
Mail Communication , , , , , 
Mandates  f.
Market shares  ff.,  ff.,  ff.,  ff.
Market volumes 
N
Net asset base 
Net debt  f., 
Net gearing , 
Net interest cover 
Non-recurring items , , , , 
O
Ocean freight , ,  ff., , 
Oil price , , , , 
Operating cash fl ow , , ,, 
Opportunities  ff.,  ff.
Outlook  ff.
P
Parcel Germany , , , , , 
Pension Service , , , 
Press Services , , , , 
Q
Quality  ff.,  f.,  f., 
R
Rating , , 
Regulation ,  f.,  f.
Responsibility statement 
Retail outlets , , , , 
Return on sales , , , 
Revenue , , ,  ff.,  ff.,  f.,  f.
Risk management  ff., , 
Road transport ,  f.,  f.
Roadmap to Value , 
S
Segment reporting ,  f.
Share capital  ff., , 
Share price  f.
Shareholder structure 
Staff costs , , , , , 
Strategy   f., , 
Supervisory Board
 ff.,  ff., , ,  ff.,  f.,  ff.
Supervisory Board committees  f., , 
Supervisory Board remuneration  f., 
 
, , , ,  ff., , , , , , , , 
T
Trade volumes  f.
Training 
W
 
Wage agreement 
Williams Lea  f., ,  ff., ,  f., , , , , 
Working capital , , , , , , , 
Deutsche Post DHL Annual Report 
Further Information
Index
223