DHL 2009 Annual Report Download - page 70
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EXPRESS
BUSINESS UNITS AND MARKET POSITIONS
Network for time-critical shipments spans the globe
e division transports time-sensitive documents and goods reliably
from door to door via xed routes and using standardised work ows. Our network
spans more than countries and territories in which more than , employees
serve over eight million customers.
In , we continued expanding our reach for Time De nite shipments. In Asia
alone, we now o er our pre-. noon delivery service for an additional , trade
lanes.
As a global network operator, we are well aware that the quality of our services and
the satisfaction of our customers are crucial in determining our success. is is why we
are constantly working to optimise our service.
Standardised time-critical products
Our three product lines, Time De nite, Same Day and Day De nite,
o er customers courier and express services in each of the three standard time seg-
ments. Special express business services such as customs brokerage, medical services and
repair and return complement our portfolio.
Normally, our customers make use of our customer service numbers or the in-
ternet when ordering transport services. In Germany, we leverage the around ,
Deutsche Post retail outlets and Salespoints. We also maintain more than ,
Service points outside of Germany, where customers can drop o and pick up ship-
ments as needed and have them packed at no extra charge. e prices are standardised
by weight class.
At a time when the environmental impact of globalisation is generally a live issue
and even more so in the logistics sector, we were the rst express service provider to
o er GoGreen climate-neutral shipping products in approximately countries.
Our aircraft fl eet – economical and ecological
Cargo carrier AeroLogic went into operation in the summer of . is joint
venture between Express and Lu hansa Cargo is headquartered at Leipzig / Halle
Airport. e eet currently consists of seven new Boeing aircra : four s and three
s. We plan to add another aircra by : eight s and three s. ese
Glossary, page
Products Regions Network
Time Defi nite
Same Day
Day Defi nite
Europe
Americas
Asia Pacifi c
(Eastern Europe,
the Middle East and Africa)
countries and territories
main hubs
, Servicepoints
. million customers
, vehicles
Deutsche Post DHL Annual Report
Group Management Report
Divisions
53