DHL 2009 Annual Report Download - page 32

BUSINESS AND ENVIRONMENT
BUSINESS ACTIVITIES AND ORGANISATION
The leading mail and logistics group
Deutsche Post DHL maintains a global network that o ers our customers every-
thing they need for transporting and processing goods and information, from standard
products to customised solutions. We place great value on service, quality and sustain-
ability, and we accept our social responsibility through our programmes for climate
protection, disaster relief and education.
Our  division is the only provider of universal postal services in Germany. We
deliver mail and parcels throughout Germany and internationally, and we are specialists
in dialogue marketing, nationwide press distribution services and electronic services.
Our  division o ers courier and express services to business and private
customers, taking advantage of a network comprising more than  countries and
territories.
Our  ,  division handles the carriage of goods by
rail, road, air and sea. We are the world’s number one air and ocean freight operator and
one of the leading overland freight forwarders in Europe.
Our   division is the global market leader in contract logistics, pro-
viding warehousing, managed transport and value-added services at every link in the
supply chain for customers in a variety of industries. We also o er end-to-end solutions
for companies which outsource document management.
In Global Business Services, we have centralised the internal services which sup-
port the entire Group, for example Finance Services,  and Procurement.  is allows
us to make e cient use of our resources whilst reacting  exibly to the rapidly changing
demands of our business.
Four operating divisions
 e Group is organised into four operating divisions, each of which operates under
the control of its own divisional headquarters. Each division is subdivided into business
units for reporting purposes.  e Group management functions are performed by the
Corporate Center.
Glossary, page 
. Organisational structure of Deutsche Post DHL
Corporate Center (’s board department, Finance and Personnel)
 
 ,
  
Mail Communication•
Dialogue Marketing•
Press Services•
Parcel Germany•
Retail Outlets•
Global Mail•
Pension Service•
Europe•
Americas•
Asia Pacifi c•
 • (Eastern Europe,
the Middle East and
Africa)
Global Forwarding•
Freight•
Supply Chain•
Williams Lea•
Global Business Services
Deutsche Post DHL Annual Report 
Group Management Report
Business and Environment
Business activities and organisation
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