U-Haul 2005 Annual Report Download - page 14

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Scope,฀Branding,฀฀฀Customer฀Service
13 l AMERCO ANNUAL REPORT
1945 - For over 60 years, U-Haul
has led the industry in hitch sales
and installation
1963 - Since the early 1960s,
customers have relied on U-Haul
boxes and moving supplies as an
essential part to their move
1984 - In response to customer
demand, U-Haul began selling
propane
1995 - U-Haul leads the industry
in hitch design and technology and
introduced the industry’s first round
tube hitch
Today - U-Haul customers can
select from a large product line
of moving supplies from the
convenience of their home through
the U-Haul Moving Supply Store at
uhaul.com
belongings฀because฀our฀extensive฀product฀line฀
is฀sized฀for฀efficient฀packing฀of฀every-day฀
household฀items฀from฀pots,฀pans฀and฀fine฀china฀
to฀computer฀equipment฀and฀clothing.฀
Since฀1945,฀U-Haul฀has฀been฀America’s฀
leading฀hitch฀installer.฀Each฀year,฀more฀than฀one฀
million฀customers฀visit฀a฀U-Haul฀location฀for฀
expert฀hitch฀installation฀and฀trailer฀rentals.฀
For฀60฀years,฀U-Haul฀has฀led฀the฀industry฀in฀
developing฀technology฀that฀allows฀trouble฀free฀
and฀affordable฀towing.
U-Haul฀has฀been฀a฀retailer฀of฀propane฀since฀
1984.฀During฀that฀time,฀we฀have฀developed฀
relationships฀with฀customers฀that฀rely฀on฀our฀
facilities฀to฀provide฀propane฀for฀barbecue฀grills,฀
heaters,฀recreational฀vehicles,฀alternative-fuel฀
vehicles฀and฀a฀wide฀range฀of฀other฀application฀
that฀use฀this฀versatile,฀domestically฀produced,฀
clean-burning฀energy฀source.฀During฀fiscal฀
2005,฀our฀trained฀and฀certified฀customer฀service฀
representatives฀sold฀over฀16฀million฀gallons฀of฀
propane฀to฀U-Haul฀customers฀at฀over฀1,000฀
locations฀conveniently฀located฀throughout฀
North฀America.