Qantas 2007 Annual Report Download - page 29

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27Qantas |Annual Report 2007
Airports
Airport terminals continue to adapt to
meet growing customer expectations.
Self-service options such as Qantas’
QuickCheck kiosks and online check-in via
qantas.com have reduced check-in times,
with terminals offering an increasingly
broad range of customer services.
Qantas owns or solely leases eight domestic terminals in
Australia – Brisbane, Canberra, Gold Coast, Hobart, Launceston,
Melbourne, Perth and Sydney.
Retail options remain an important growth area, providing revenue
streams for airports and services for customers. More than 90 retail
outlets now operate from Qantas terminals in Brisbane, Gold Coast,
Melbourne, Perth and Sydney, in addition to valet, car hire and
traveller services.
Product and Infrastructure Developments
•QuickCheck e-ticket kiosks allow customers to check themselves
in for their flight quickly and easily. For customers without baggage,
the process can take less than 60 seconds. In August 2007, Qantas
introduced QuickCheck facilities at Adelaide Airport. Qantas is also
planning to boost its QuickCheck facilities at existing locations,
being Brisbane, Canberra, Melbourne, Perth and Sydney.
• Work is well advanced to ensure airport readiness for the arrival of
the A380 and B787 in 2008. Qantas is working closely with airport
authorities in Hong Kong, London, Los Angeles, Melbourne,
Singapore and Sydney to provide the necessary services and facilities.
•In association with the Australian Government and Sydney and
Melbourne Airports, Qantas commenced a trial of express
immigration and security lanes for First and International Business
customers and top tier Frequent Flyers in May 2007.
•Qantas relocated its Bangkok operations to the city’s new
Suvarnabhumi International Airport when it officially opened
in September 2006.
•Work is continuing on Qantas joining other oneworld alliance
airlines in operating from Heathrow’s upgraded Terminal 3 in 2008.
•Enhancements for Qantas customers during the year included new
international First lounges in Sydney and Melbourne in May 2007
and Qantas Connect internet work benches and wireless hotspots
in domestic terminals in Brisbane, Melbourne, Sydney and Perth in
July 2007.
•The Qantas Valet parking service at Sydney International Airport
was extended in August 2006 to cater for customers of all airlines.
•Work on a $50 million program of improvements to the Qantas
domestic terminal at Perth Airport will commence before the end
of 2007.
Work is well advanced to ensure airport
readiness for the arrival of the A380 and
B787 in 2008. Qantas is working closely
with airport authorities in Hong Kong,
London, Los Angeles, Melbourne,
Singapore and Sydney to provide the
necessary services and facilities.
Customer care
Qantas provides a comprehensive
range of customer facilities at
its eight exclusive terminals
in Australia.