Qantas 2007 Annual Report Download - page 140

138
Sustainability Information
The information below provides additional data concerning
Qantas Group employees.
Number of Full-time Equivalent Employees as at 30 June
2007 2006 2005
Flying Business 16,738 16,350 16,699
– Qantas 14,780 14,945 15,533
– Jetstar 1,958 1,405 1,166
Portfolio Businesses 14,019 15,178 16,150
– Airports and Catering 7,800 8,645 8,983
– Qantas Engineering 5,403 5,764 6,424
– Freight 816 769 743
Corporate Support 2,074 2,250 2,254
Total 32,831 33,778 35,103
Women 12,760 12,936 13,190
% Women 39% 38% 38%
Indigenous 141 136 132
Turnover of Full-time Equivalent Employees
2007
%
2006
%
2005
%
Flying Business 11.7 7.0 6.8
– Qantas 11.9 6.7 6.3
– Jetstar 10.6 10.7 13.3
Portfolio Businesses 10.1 11.6 4.7
– Airports and Catering 11.1 9.4 5.8
– Qantas Engineering 9.2 16.1 2.9
– Freight 5.8 5.7 5.5
Corporate Support 16.6 10.9 8.6
Total 11.3 9.3 6.0
Safety and Health
Qantas places a very high priority on Safety and Health. All Qantas Group
airlines carry physician kits, have first aid trained cabin crew and offer a 24
hours seven days per week inflight medical advisory service. Qantas
International, Qantas Domestic and Jetstar International A330 aircraft also
carry defibrillators.
As discussed on page 38 and 39, Qantas has significantly improved its safety
performance on the ground. The graph below shows an 80 per cent
improvement in Lost Time Injury Frequency Rate (LTIFR) over the last
five years:
Human Rights and Society’s Expectations
Qantas Policies require all employees to act ethically and comply with laws.
The Qantas Code of Conduct and Ethics is the primary policy governing
business actions and is publicly available on the Internet. Qantas takes
policy compliance seriously and requires all senior managers to semi-
annually declare their compliance.
The following statements clarify Qantas’ policies of relevance
to an assessment of its sustainable business practices:
Qantas is progressively changing its standard terms and conditions
to include a requirement for suppliers to recognise human rights in the
acquisition and/or production of their supply to Qantas;
Qantas complies with section 305B of the Commonwealth Electoral
Act, which requires donors to political parties to disclose contributions
through lodgment of a Donor Return. Qantas representatives take up
opportunities for business networking and contact with Ministers and
Members of Parliament to make known its position on Public Policy:
however, to ensure transparency, this is disclosed in the Return. Qantas
does not make direct contributions to political parties;
Qantas and its employees are expected to comply at all times with all
laws governing its operations, including the Trade Practices Act and
the competition laws of every jurisdiction in which it operates. Qantas
approaches any allegation of a breach seriously and proactively engages
with the regulator to resolve the matter. Refer page 104 in this Annual
report, for details on existing investigations;
Qantas investigates and takes seriously all claims of discrimination
against or by employees/contractors or customers. Qantas has a solid
policy foundation, with managers undergoing regular training to ensure
they understand how to prevent and identify discrimination;
Qantas regularly monitors customer attitudes and seeks feedback on
areas for improvement. Complaints are taken seriously and are tracked
to feed into a continuous improvement program. Qantas surveys are
used to measure customer satisfaction and these results are compared
with internationally recognised airline industry surveys, such as Skytrax
and IATA Global Airline Performance reports;
all Qantas Group advertising, promotional and marketing material must
comply with relevant consumer protection laws. To ensure compliance,
it is Qantas Group policy that all advertisements, promotional and
marketing material is reviewed by the Qantas Legal Department
before publication; and
Qantas has had a policy of protecting customers’ personal information
long before the Privacy Act was amended to apply to business. Qantas
takes its privacy obligations very seriously and investigates thoroughly
any allegations of wrongful use or disclosure.
Importantly, Qantas Policies require compliance with all laws in the
countries in which the Qantas Group operates. Qantas Policies are
regularly reviewed to ensure they reflect the highest standard in
community and corporate expectations.
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Qantas Group LTIFR by Year
Qantas |Annual Report 2007
31.7
6.3
200420032002
23.7
17.4
12.2
7.9
200720062005