Delta Airlines 2003 Annual Report Download - page 19

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awards expected to be redeemed is the estimate, based on historical data, of awards which will (1) never be redeemed; or (2) be redeemed for something other
than award travel.
Frequent flyer program participants flew 2.8 million, 2.8 million and 2.4 million award round-trips on Delta in 2003, 2002 and 2001, respectively. These
round-trips accounted for approximately 9%, 9% and 8% of the total passenger miles flown for 2003, 2002 and 2001, respectively. We believe that the
relatively low percentage of passenger miles flown by SkyMiles members traveling on program awards and the restrictions applied to travel awards minimize
the displacement of revenue passengers.
Civil Reserve Air Fleet Program
We participate in the Civil Reserve Air Fleet ("CRAF") program, which permits the U.S. military to use the aircraft and crew resources of participating
U.S. airlines during airlift emergencies, national emergencies or times of war. We have agreed to make available under the CRAF program, during the period
October 1, 2003 through September 30, 2004, up to 100% of our international range aircraft. As of March 1, 2004, the following numbers of our aircraft are
available for CRAF activation:
Number of
International Number of
Passenger Aeromedical Total
Description of Event Aircraft Aircraft Aircraft
Stage Leading to Activation Allocated Allocated by Stage
I Minor Crisis 5 Not Applicable 5
II Major Theater Conflict 10 20 30
III Total National Mobilization 23 35 58
The CRAF program has only been activated twice, both times at the Stage I level, since it was created in 1951.
Executive Officers of the Registrant
Certain information concerning our executive officers follows. Unless otherwise indicated, all positions shown are with Delta. There are no family
relationships between any of our executive officers. Delta announced on March 12, 2004 that President and Chief Operating Officer Frederick W. Reid will
retire from the company effective April 1, 2004.
Gerald Grinstein Chief Executive Officer, January 2004 to date. Mr. Grinstein was non-executive Chairman of the Board of Agilent
Technologies from August 1999 to November 2002. He served
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