Cigna 2009 Annual Report Download - page 33

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E. Disability and Life
CIGNA’s Disability and Life segment (“CIGNA Disability and Life”) provides the following insurance products and their related
services: group long-term and short-term disability insurance, group life insurance, workers’ compensation and disability case
management, and accident and specialty insurance. These products and services are provided by subsidiaries of CIGNA Corporation.
CIGNA Disability and Life markets products in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and
Canada.
Principal Products and Services
Disability
CIGNA Disability and Life markets group long-term and short-term disability insurance products and services. These products
and services generally provide a fixed level of income to replace a portion of wages lost because of disability. CIGNA Disability and
Life also provides assistance to the employee in returning to work and assistance to the employer in managing the cost of employee
disability. Group disability coverage is typically employer-paid or a combination of employer and employee-paid, but may also
include coverage paid for entirely by employees.
CIGNA Disability and Life, through its Intracorp® subsidiary, also provides case management and related services to workers’
compensation insurers and employers who self-fund workers’ compensation and disability benefits.
CIGNA Disability and Life’s disability insurance products may be integrated with other disability benefit programs, behavioral
programs, workers’ compensation, medical programs, social security advocacy, and leave of absence administration. CIGNA
Disability and Life believes this integration provides customers with increased efficiency and effectiveness in disability claims
management, enhances productivity and reduces overall costs to employers. Coordinating the administration of CIGNA Disability
and Life disability and CIGNA HealthCare’s medical programs may provide enhanced opportunities to influence outcomes, reduce the
cost of both medical and disability events and improve the return to work rate. CIGNA Disability and Life has formalized an
integrated approach to health and wellness through CIGNA's Disability and Healthcare Connect® program. This program uses
information from the CIGNA HealthCare and CIGNA Disability and Life databases to help identify, treat and manage disabilities
before they become chronic, longer in duration and more costly. Proactive outreach from CIGNA Behavioral Health assists
employees suffering from a mental health condition, either as a primary condition or as a result of another condition. CIGNA may
receive fees for providing these integrated services to customers.
CIGNA Disability and Life is an industry leader in returning employees to work quickly. Shorter disability claim durations mean
higher productivity and lower cost for employers and a better quality of life for their employees. Data from a recent industry customer
satisfaction survey showed that CIGNA Disability and Life’s short-term and long-term disability claimant satisfaction levels meet and
in certain metrics exceed those of our competitors.
Approximately 8,200 insured disability policies covering approximately 5.1 million lives were outstanding as of December 31,
2009.
Life Insurance
Group life insurance products include group term life and group universal life. Group term life insurance may be employer-paid
basic life insurance, employee-paid supplemental life insurance or a combination thereof.
CIGNA Disability and Life provides group universal life insurance to employers. Group universal life insurance is a voluntary life
insurance product in which the owner may accumulate cash value. The cash value earns interest at rates declared from time to time,
subject to a minimum guaranteed contracted rate, and may be borrowed, withdrawn, or, within certain limits, used to fund future life
insurance coverage.
Approximately 4,300 group life insurance policies covering approximately 4.7 million lives were outstanding as of December 31,
2009.