Carbonite 2011 Annual Report Download - page 9

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Table of Contents
The following table sets forth key features of our Carbonite Home, Carbonite HomePlus, and Carbonite HomePremier consumer offerings:
The following table sets forth key features of our Carbonite Business and Carbonite BusinessPremier SMB offerings:
We use sophisticated encryption technology to ensure the privacy of our customers’ stored files. We encrypt files using a secure key before the
files leave the customer’s computer and transmit the encrypted files over the internet to one of our secure data centers. Customers’ files remain
encrypted on our servers to guard against unauthorized access. We employ outside security analysis firms, including anti-hacking specialists, to review
and test our defenses and internal procedures.
Our Proprietary Server Software
At the core of our offerings is our proprietary server software designed specifically for online backup. The server software is comprised of two
major components: the Carbonite Communications System (CCS) and the Carbonite File System (CFS). These components work together to move and
store vast amounts of customer data – an average of over 300 million files every day. CCS moves customer data between our software installed on our
customers’ computers and CFS running on our storage servers. CCS also balances loads across our server network. CFS manages the write-mostly
database of stored files with the flexibility to operate on a wide variety of readily available third-party storage hardware.
6
Carbonite Home
Carbonite HomePlus
Carbonite HomePremier
Number of computers
One per subscription
Supported operating systems
Windows, Mac
Windows
Pricing
$59/year; unlimited storage
$99/year; unlimited storage,
external hard drive backup
and restore
$149/year; unlimited storage,
external hard drive backup
and restore, automatic
backup for video files,
recovery
-
by
-
mail feature
Subscription Period
Annual or multi
-
year
Customer support
U.S.
-
based telephone, live chat, and email
Remote file access
Anytime, anywhere using a web browser or our free iPad,
iPhone, Blackberry, or Android apps
Carbonite Business
Carbonite BusinessPremier
Number of computers
Unlimited
Supported operating systems
Windows
Windows and Windows Server
Pricing
$229/year; 250 GB of backup storage space
$599/year; 500 GB of backup storage space
Subscription Period
Annual
Customer support
U.S.
-
based telephone, live chat, and email
Remote file access
Anytime, anywhere using a web
browser or our free iPad, iPhone, Blackberry, or Android apps