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TOYOTA ANNUAL REPORT 2010 15
TOYOTA ANNUAL REPORT 2010
■ Financial Services Operations Organization ■
Overview of Toyotas Financial Services Operations
Toyota Motor
Corporation
Toyota
Financial Services
Corporation
Toyota Finance
Corporation
Overseas
Sales Finance
Companies
Toyota
Asset Management
Co., Ltd.
Total assets
Net revenues
Operating income
Operating areas
No. of employees
¥13.3 trillion
¥1.2 trillion
¥247.0 billion
approx. 8,000
(As of March 31, 2010)
33 countries and
regions worldwide
M a r k e t E n v i r o n m e n t a n d P e r f o r m a n c e S u m m a r y
In fiscal 2010, our financial services operations generated operating income of ¥246.9 billion.
This was primarily due to expanded margins resulting from a decrease in allowance for credit
and residual value losses caused by the business recovery in the second half and continued low
interest rates as a result of liquidity provided by the governments of various countries.
0
500
1,000
1,500
（¥ Billion）
1009080706
FY
0
50
-50
100
-100
150
200
250
（¥ Billion）
1009080706
FY
Note: Fiscal years ended March 31
Toyota provides automotive financing and other financial services designed to meet
customer needs and respond to regional characteristics that contribute to the sales
promotion of Group products. Despite a decline in revenues reflecting the challenging
operating environment, a thorough response to various risks and the expansion of lending
margins resulted in increased income.
■ Financial Services Operations Organization
■ Overview of Toyotas Financial Services Operations
Toyota Motor
Corporation
Toyota
Financial Services
Corporation
Toyota Finance
Corporation
Overseas
Sales Finance
Companies
Toyota
Asset Management
Co., Ltd.
Total assets
Net revenues
Operating income
Operating areas
No. of employees
¥13.3 trillion
¥1.2 trillion
¥247.0 billion
approx. 8,000
(As of March 31, 2010)
33 countries and
regions worldwide
　Our nancial services operations are primarily handled by Toyota Financial Services Corporation (TFS),
which has overall control of financial services subsidiaries worldwide. TFS provides financial
services primarily for vehicle purchases and leases to approximately 8.1 million customers in 33
countries and regions worldwide.
　Operating activities during the period under review included enhancing our relationships with
distributors by providing financial products and services that met various national and regional
customer characteristics among regional strategies. New lending share remained high.
　In Japan, in addition to automotive financing, TFS broadens customer relationships through
the provision of credit cards, home loans and other sound financial services designed to meet the
intimate needs of our customers.
　Overseas, in an attempt to develop business in emerging markets TFS increased its number of
sales bases in China from 27 cities at the beginning of the year to 66 cities, progressing inland
from coastal cities to the interior of the country.
　In such major markets as Europe and the United States, TFS aims for further income growth
amid severe business conditions by working to secure margins and achieve thorough low-cost
operations with consideration for vehicle sales support and the balancing of business risks.
　To respond to dramatic changes in the business environment, TFS will actively strengthen
its internal controls and business infrastructure, focusing on the IT platform, human resource
development in management and other enhancements to the business platform to further
develop groupwide compliance and risk management structures.
Automotive Operations
Special Feature
Top Messages
Automotive Operations
Other Business Operations Motorsports Activities
Financial Section
Investor Information
Corporate Information
Business Overview
Special Feature
Consolidated
Performance Highlights
Financial Services Operations
Financial Services Operations
Business Overview