Salesforce.com 2014 Annual Report Download - page 14

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• cloud computing application service providers;
• software companies that provide their product or service free of charge, and only charge a premium for
advanced features and functionality;
• traditional platform development environment companies; and
• cloud computing development platform companies.
We believe that as traditional enterprise software application and platform vendors shift more of their focus
to cloud computing, they will become a greater competitive threat.
Intellectual Property
We rely on a combination of trademark, copyright, trade secret and patent laws in the United States and other
jurisdictions as well as confidentiality procedures and contractual provisions to protect our proprietary technology
and our brands and maintain programs to protect and grow our rights. We also enter into confidentiality and
proprietary rights agreements with our employees, consultants and other third parties and control access to software,
services, documentation and other proprietary information.
Employees
As of January 31, 2014, we had more than 13,300 employees. None of our employees in the United States is
represented by a labor union, however, for certain foreign subsidiaries, workers’ councils represent our
employees.
Available Information
You can obtain copies of our Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K,
and other filings with the SEC, and all amendments to these filings, free of charge from our Web site at
http://www.salesforce.com/company/investor/sec-filings/ as soon as reasonably practicable following our filing
of any of these reports with the SEC. You can also obtain copies free of charge by contacting our Investor
Relations department at our office address listed above. The public may read and copy any materials filed by the
Company with the SEC at the SEC’s Public Reference Room at 100 F Street, NE, Room 1580, Washington,
DC 20549. The public may obtain information on the operation of the Public Reference Room by calling the
SEC at 1-800-SEC-0330. The SEC maintains an Internet site that contains reports, proxy and information
statements and other information regarding issuers that file electronically with the SEC at www.sec.gov. The
contents of these websites are not incorporated into this filing. Further, the Company’s references to the URLs
for these websites are intended to be inactive textual references only.
ITEM 1A. RISK FACTORS
The risks and uncertainties described below are not the only ones facing us. Other events that we do not
currently anticipate or that we currently deem immaterial also may affect our results of operations, cash flows
and financial condition.
Risks Related to Our Business and Industry
Defects or disruptions in our service could diminish demand for our service and subject us to substantial
liability.
Because our service is complex and incorporates a variety of hardware and proprietary and third-party
software, our service may have errors or defects that could result in unanticipated downtime for our subscribers
and harm to our reputation and our business. Internet-based services frequently contain undetected errors when
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