Home Depot 2004 Annual Report Download - page 7

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The Home Depot, Inc. 5
Our focus on store modernization and associate devel-
opment has created a superior in-store experience for
customers. During 2004, The Home Depot invested in new
lighting, brighter aisles, more informative signage and an
improved merchandising mix. In addition, our technology invest-
ments enabled us to accelerate checkout, improve special orders,
installed sales and returns processes.
We also invested in the development of our associates, helping
them to better serve customers and increase productivity through
more than 23 million hours of training. Our Store Leadership
Program and promotion of experienced associates continued to
produce effective leaders. Success Sharing and other incentive
programs rewarded associates for exceeding their goals.
Since 1979, The Home Depot has grown from 80,000 square feet to 201 million square feet.