HTC 2014 Annual Report Download - page 43

• Corporate governance Corporate governance •
82 83
Item
Implementation Status Reasons for
discrepancy with
the Corporate Social
Responsibility Best
Practice Principles
for TWSE/ GTSM
Listed CompaniesYes No Summary
2. Develop a sustainable environment
(1) Whether the company exerts
to improve its efficiency in the
utilization of all resources and the
use of recycled materials with low
environmental impact?
v In 2013, we chose HTC One as its representative product. In a concerted effort with suppliers, HTC
One was able to pass third party product verification, and became the first Smartphone to meet
comprehensive international standards for carbon footprint and life cycle assessment, including
ISO/TS 14067:2013, PAS 2050:2011,ISO 14040:2006,and ISO 14044:2006.
In addition, the inks used to print HTC packaging are of low volatility or use soy ink that complies
with the standards set by the American Soybean Association. HTC aims to minimize the impact of its
packaging materials on the environment.
None
(2) Whether the company establishes
of environmental management
systems appropriate to the nature of
its industry?
v HTC has passed ISO14001:2004 certification to set criteria for environmental management systems
and ISO14064:2006 certification to report greenhouse gas emissions and removal. In addition, HTC
received ISO 50001 certification in 2011, using its energy management system and energy saving
measures to increase energy efficiency and reduce greenhouse gas emissions.
None
(3) Whether the company pays
attention to the effects of
climate change on its operations,
investigation of greenhouse gas
affairs and its establishment of
a company strategy for energy
conservation and carbon and
greenhouse gas reduction?
v Beginning in 2008, HTC has publically reported and verified its Greenhouse Gas Emissions (GHG)
inventories and set GHG emissions reduction goals for all production facilities in Taiwan. In 2010,
with the support of third-party agencies, HTC began publically reporting its GHG inventories for its
Mainland China factories.
Through the implementation of ISO50001, energy management systems, and effective energy
reduction measures, the company has been able to increase energy efficiency while reducing
greenhouse gas emissions.
None
3. Protecting the public interest
(1) Whether the company formulated
its policies and procedures on
management in accordance
with relevant regulations and
International Covenant on Civil
and Political Rights?
V HTC periodically holds labor coordination meetings, with a labor representative selected by
employees in attendance. These meetings focus on the discussion of labor rights.
HTC's employee code of conduct defines employees' legal rights, interests and establishes
appropriate compliance measures.
None
(2) Whether the company has
established an approach and
channel for employee appealing
and whether it is handled properly?
V HTC operates an internal system to receive employee complaints. This system includes a hotline,
mailbox, and e-mail address dedicated to receiving employee complaints and suggestions as well
as a regularly convened joint labor-management committee. HTC regularly canvasses employee
opinions. Results are made available to executives and managers and used to measure changes in
employee satisfaction and commitment.
None
(3) Whether the company provides a
safe and healthy work environment
for its employees and its provision
of health and safety education to its
employees on a regular basis?
V To ensure the health and safety of our employees, HTC annually commissions a qualified laboratory
to conduct on-site environmental tests. The results of all tests surpass standards set by related
regulations.
To strengthen safety and health awareness, HTC provides new employees with three hours of safety
and health training. Employees with special work requirements, such as the handling of organic
hazardous solvents, will receive further training pertinent to the nature of their job. For new
employees entering the factory, they will receive fire prevention training on a monthly basis.
None
(4) Whether the company has set
up a system for the employees to
communicate periodically and
informed them through reasonable
approaches about changes in
operations that would cause a
major impact?
V A meeting for employee and employer is held every two months, and the meeting for the safety
commission is held once every three months. All meeting minutes are posted on the company
intranet (my HTC).
None
(5) Whether the company has
established an effective plan for the
employees in training and career
development?
vHTC values the development and cultivation of our employees. In order to fulfill the commitment to
grow with our employees, HTC constructs systematic learning development blueprint that provides
a comprehensive curricula covering professional, managerial and personal development as well as
language courses and training for new employees. These programs help staff acclimate quickly to
HTC's corporate culture and acquire essential knowledge and skills. We've introduced e-Learning
and Mobile Learning platforms to make learning more convenient and flexible.
None
(Continued)
Item
Implementation Status Reasons for
discrepancy with
the Corporate Social
Responsibility Best
Practice Principles
for TWSE/ GTSM
Listed CompaniesYes No Summary
3. Protecting the public interes
(6) In regards to R&D,
purchases, production,
operation, and procedures
of service, has the
company formulated
polices that would protect
consumers' rights, as
well as procedures for
appealing?
vHTC safeguards consumer rights and interests with various services and information. It provides channels of
communication that allow consumers to contact HTC, including:
•the limited warranty sheet included in the HTC phone package
•Customer service contact numbers in all countries
•Customer service center contact info card in Taiwan
•Include the telephone numbers and methods of connecting to its dedicated customer service lines on its
official Website
•Live customer chat service
•Customer service e-mail
•Home pickup and delivery service
•Customer service center address
None
(7) Whether the company
complied with regulations
and international norms
on marketing and marking
for its products and
services?
vHTC follows all related international norms and regulations on marketing and labeling for its products and
services, in ways that also meet expectation of its customers.
None
(8) Before interacting with
its suppliers, has the
company reviewed and
assessed records of these
suppliers in regards
to whether they had
negatively impacted the
environment and society
in the past?
vIn December 2010, HTC joined the Electronic Industry Citizenship Coalition (EICC). Based on the EICC's
Electronic Industry Code of Conduct, HTC defined its own version called the "HTC Electronic Supplier Code
of Conduct ”. Based on HTC's Supplier Code of Conduct and the governing laws applicable to the Supplier's
manufacturing plant, the company is able to conduct supplier audits within the scope of corporate social
responsibility, including working conditions, environment, safety & health, integrity & ethics and related
management systems
In 2012, we included the issue of conflict minerals into the audit scope of supplier social responsibility.
HTC does not support the purchase of conflict materials. To ensure that Gold (Au), Titanium (Ta), Tin (Sn),
Tungsten (W) and other metals do not come from the Democratic Republic of Congo and other neighboring
countries in the conflict minerals zone, HTC and its suppliers make the utmost effort to avoid using conflict
minerals in the hopes of improving the negative impact this issue has brought forth.
HTC supports the US Dodd-Frank Wall Street Reform and Consumer Protection Act H.R. 4173. HTC has
also joined the EICC and Global e-Sustainability Initiative (GeSI)'s mining workgroup activities and aims to
join the EICC-GeSI's mining source audit plan. We require that suppliers comply with HTC's conflict-free
minerals procurement policy, which means that they must lower, reduce, and eliminate the use of conflict
minerals. HTC requires suppliers to complete the "Metals Mining Source Survey ” and sign a "Conflict-Free
Minerals Warranty, ” which are both included in the Supplier Code of Conduct.
Based on the Friends of the Earth (FoE) investigative report, the mining of tin on Banka Island in Indonesia
is violating human rights and damaging the environment with catastrophic effects. To support this global
environmental protection effort, we have checked our first tier suppliers and currently there is no direct use
of this tin ore, but there is a portion that has indirectly come from Banka Island.
We will be responsible for our supply chain management and ask that our suppliers to avoid using tin ore
from this source. As Indonesia is still the main source for tin ore, it is currently not possible to completely
avoid its use. In the meantime we have asked suppliers to sign a warranty declaration, which states that if
they use tin from Banka Island it must not come as a result of labor rights violations, use of child labor and
environmentally harmful activities. Suppliers must also take the responsibility to help alleviate the harmful
effects that tin ore mining has had on the environment and people and to ensure the sustainable development
of the environment.
HTC will continue to promote responsible mineral sourcing, while tracking and monitoring our suppliers
so that they may communicate and implement our conflict minerals procurement policies to upstream
suppliers.
None
(Continued)