CVS 2003 Annual Report Download - page 13

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Please find page 13 of the 2003 CVS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Ready when promised.
At one of our newest locations—in Coconut Grove, Florida—customers have come to expect a high level of service at
the pharmacy. And we wouldn’t have it any other way. Thanks to the Pharmacy Service Initiative (PSI) we rolled out in
every CVS/pharmacy in 2003, our pharmacy teams are able to make the prescription-filling process easier by verifying
insurance, medication availability, or refill authorization on the spot. As a result, we resolve potential problems while
customers are still at drop-off. PSI also gives them a high degree of confidence that prescriptions will be filled and
“ready when promised.” For Cristina Fueyo (left), Nicole Povich, and our other 12,000-plus pharmacists, PSI also
means that they have more time to spend counseling customers and providing the best service possible.