Hyundai 2015 Annual Report Download - page 33

Download and view the complete annual report

Please find page 33 of the 2015 Hyundai annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 92

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92

CREATING CUSTOMER-ORIENTED
SMART SERVICES
Hyundai Motor has developed a new
customer service system, based on
advanced IT technologies, which makes
more services available anywhere,
anytime. For example, Hyundai Motor
launched ‘Hyundai Virtual Guide’,
the world’s first user manual created on
a virtual reality platform, providing
a brand new user experience and a new
level of convenience.
In 2014, Hyundai Motor released a new
mobile platform-based diagnostics
system, which allows a comprehensive
assessment of a vehicle’s condition in
much less time than before.
Because the new system is PC-based,
diagnostics can also take place
away from service stations, further
enhancing customer convenience.
Hyundai Motor launched their
remote diagnostic service to provide
high quality service to customers
worldwide. The remote diagnostic
service reinforced the management
of its ‘Global Service Support Center
(GSSC)’ and implemented high-tech,
remote diagnostic technology to resolve
difficult repair problems in real-time so
that it can guarantee complete vehicle
maintenance services to customers
worldwide.
Hyundai Motor began to automate its
service centers across the world in
2014, as part of our ongoing efforts to
create customer-friendly services and
to increase the credibility and efficiency
of our maintenance services. From the
time of arrival until departure, every
procedure is managed electronically to
facilitate communication and provide
a customer-oriented service.
MORE CONVENIENT AND ACCESSIBLE
SERVICES
Hyundai Motor provides world-class
services through its global service
network to customers across the
world. Hyundai Motor is dedicated to
improving customer service, for example
by launching the automotive industry’s
first ‘Before Service’ (free vehicle
inspections before breakdowns) to more
than four million people worldwide, and
expanding the ‘Home-to-Home Service’
to facilitate maintenance by offering
customers convenient vehicle pick-up
and delivery services. The recently
launched ‘Sunday Services’ by select
‘Bluehands’ service centers is enjoying
much popularity with customers who are
too busy to visit service centers other
days of the week.
Thanks to the collective efforts which
have been made to improve customer
services, Hyundai Motor was placed
1st in the Korean Service Quality Index
(KSQI) and in the Hyundai Customer
Satisfaction Index (HCSI) for four and
two years, respectively. Furthermore,
Hyundai Motor ranked 3rd in a global
customer satisfaction survey conducted
over six regions.
EXPANDING THE BOUNDARIES OF PREMIUM SERVICE
BEYOND CUSTOMERS’ EXPECTATIONS.
CUSTOMER VALUE : CONVENIENCE
World’s first
GDS Mobile diagnostics
Mobile-device based vehicle
diagnostics system
World’s first
virtual reality-based manual
Hyundai Virtual Guide
Virtual reality-based user manual
World’s first automated
service center
for dealerships
Providing real-time service updates
via smart devices
HYUNDAI MOTOR COMPANY Annual Report 2015
64 65