eBay 2011 Annual Report Download - page 11

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Our payments solutions offer leading fraud prevention and protection.
PayPal enables buyers to pay merchants quickly and easily without sharing sensitive financial information, such as credit card or debit card
numbers. To make payments using PayPal, buyers need to disclose only their email addresses to merchants. The account-based nature of PayPal's
network helps us to better detect and prevent fraud when funds enter, flow through and exit the PayPal network.
Bill Me Later accounts are most commonly opened on a U.S. merchant website offering Bill Me Later as a payment method, including
eBay.com, but can also be opened via a qualified PayPal account or at the Bill Me Later website.
When using Bill Me Later, qualified buyers need to provide only their name, address, birth date and the last four digits of their social
security number. When using Zong, buyers need to input only their mobile phone number and respond to a text or email requiring them to approve
the transaction.
PayPal has developed a number of trust and safety programs, including PayPal's Seller Protection and Purchase Protection Programs. These
programs provide additional protection to certain account holders who pay or receive payment for their transactions through PayPal on or off
eBay.com in certain key geographies. PayPal's Seller Protection Program covers sellers in certain key geographies who follow specific shipping
and handling practices against claims that a transaction was not authorized by the buyer or that the item was not received. PayPal's Purchase
Protection Program reimburses the buyer, subject to specified limitations, for qualified purchases using PayPal on or off eBay.com in certain key
geographies if the buyer does not receive the item or, in limited markets, if the item is significantly not as described. In some non-U.S. markets,
protection for buyers is limited to a maximum amount per transaction.
GSI
Acquired by eBay in June 2011, GSI is a leading provider of ecommerce and interactive marketing services to enterprise clients that include
some of the world's premier brands and retailers. GSI offers a broad suite of solutions designed to power merchants' online businesses and
effectively integrate with their other sales channels. GSI's advanced technology, fulfillment, customer care and interactive marketing services are
designed to enable its clients to elevate the consumer experience and cost-effectively sustain it over time.
GSI operates two business units: Global eCommerce Services, or GeC, and Global Marketing Services, or GMS. Each business unit offers
products and services that complement the other, which allows for cross-
selling opportunities. While GSI operates on a global basis, for the period
from its acquisition by eBay in June 2011 through December 31, 2011, nearly all of its net revenues were derived from its North American
operations and its international operations were not material.
GSI enables companies to operate ecommerce businesses and to integrate their ecommerce businesses with other multi-channel retail
offerings.
GSI sells its products and services on an individual basis and also as bundled solutions. The GeC business unit serves enterprise clients that
operate in general merchandise categories, including apparel, sporting goods, toys & baby, health & beauty and home. We refer to GSI clients as
enterprise clients because GSI generally serves large, nationally recognized brand name companies. The GeC ecommerce suite is comprised of
three principal services: Technology & Payments, Fulfillment & Freight and Customer Care.
GSI Technology & Payments services provide retailers with ecommerce platforms, products and services.
GSI Technology & Payments uses shared sales, service, operations and administration teams for its three areas of focus: webstore &
mobile, commerce exchange & multi-channel and payments.
`
Webstore & mobile provides secure shopping cart and checkout offerings, analytical tools, site management tools, including catalog,
content and promotions management and guided product discovery.
Commerce exchange & multi-
channel offerings provide transactional capabilities, including order management, inventory management and
fulfillment integration. GSI's multi-channel offering is a suite of software products that enables in-store pickup, ship-from-store, ship-to-store and
drop ship capabilities.
The payments offering provides a robust online payment processing engine with capabilities including price, tax and shipping calculations,
address verification, order review and fraud prevention, credit card authorization and settlement and alternative payment processing, including
PayPal as well as private label credit cards, gift cards and online gift certificates.