NetFlix 2003 Annual Report Download - page 6
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Please find page 6 of the 2003 NetFlix annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.4Netflix2003AnnualReport
Netflixmakesgetting“OrdinaryPeople”
anextraordinaryexperience.
OurCustomersTelltheStory
What’soursecrettosuccess?What’smadeNetflixthe#1onlineDVDrental
company?Wethinkit’stheresultofourpassionforexcellence,andourabilityto
deliveronourpromises.This,inturn,hascreatedanincrediblyloyalsubscriber
base.PeopleloveNetflix,andtheytelltheirfriendsaboutit,whichmeansmore
new,satisfiedcustomers(tothetuneofanall-timehighcustomersatisfaction
ratingof95%).Andwhataboutthefuture?Wecontinuetoinvestinmakingthe
experienceevenbetter,withmoretitles,fasterdeliveryandunsurpassedservice.
“We’vebeenmembersforfouryearsnowandIthinkit’sanawesome
serviceandhaverecommendedittoasmanypeopleaspossible.
Ihaveevengivengiftsubscriptionstofolks.KeepitupNetflix!”
S.C.,Pearland,TX