Lumber Liquidators 2014 Annual Report Download - page 4

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Invested in the Best People to Serve our Customers. During the year, Lumber Liquidators made
continued investments in its people for the benefit of our customers and shareholders. As part of our
commitment to quality and responsible sourcing, we announced the appointment of a Chief Compliance
and Sustainability Officer. We will continue to make investments in the development of a world-class team,
which is a critical component of our value proposition. In early 2015, we completed our fourth annual
Lumber Liquidators University (“LLU”) program that brought all our stores and our leadership team
together in order to reinforce our long-term vision and reiterate our future priorities and goals. Our unity
and commitment across the organization have never been greater.
Opportunities for Growth in 2015 and Beyond
In 2015, we remain focused on growth. We believe growth will come as we stay focused on what got us this far: a
strong value proposition, a robust infrastructure, a commitment to the customer and a world-class team. Our
continued investment in store-based expansion offers opportunities to improve the customer experience and
maximize our market share. With the infrastructure for future growth in place, we intend for 2015 to be a year where
improved execution across our operations begins to lever the significant investments made in 2014. Our focus on
our marketing, merchandise allocation and product development will generate greater flexibility in expanding and
enhancing our value proposition. Additionally, we will continue hiring, training and retraining the best people to
serve our customers.
As we began 2015, Lumber Liquidators faced a number of challenges. We want to reassure you that our team
remains vigilant and more committed than ever to upholding the principals of integrity and value that built this
company. We are dedicated to continuing to fight for our customers, for our employees, and for you, our
shareholders.
We want to thank our entire organization across the U.S., Canada and Shanghai for their dedication and ongoing
efforts, as well as our customers, suppliers and shareholders for their continued support. We have confidence in our
team and look forward to continuing to build Lumber Liquidators together with you for years to come.
Tom Sullivan Robert Lynch
Founder and Chairman of the Board President and Chief Executive Officer