Experian 2013 Annual Report Download - page 5
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Please find page 5 of the 2013 Experian annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.Recognising our responsibilities
As the Group continues to grow, so do
our responsibilities to the communities
in which we operate. This was brought
into focus during our senior management
conference in Mumbai, India in May 2012,
where our leaders saw and experienced
a range of social issues that emphasised
the wider social context for our business.
Sponsored by our Chief Executive
Officer, Don Robert, this experience
was used to further sharpen our social
responsibility agenda and I am pleased
to tell you that the year saw us achieve a
number of important milestones.
In our local communities, we gave even
more of our time to helping those most in
need – from raising well-needed funds for
very worthy causes, through to pioneering
new financial education programmes.
Reflecting our strong culture and values,
our people gave 3,670 more hours of their
time during the working day in the last
year to making an even bigger difference
to the communities we live and work in.
Environmentally, we have exceeded our
target in one year instead of two, reducing
our overall carbon footprint by 8% per full-
time employee and by 5% per US$1,000
of revenue as a result of building
efficiencies and reducing our travel. We
also launched Experian’s flagship social
responsibility programme under the
Heart of Experian banner.
Centred on helping our local
communities achieve their social and
economic potential, the programme
will see us do even more for our
communities through Experian’s:
•employee volunteering efforts;
•products and services that deliver
social benefit; and
•innovative financial education and small
business entrepreneurship programmes.
A business looking to the future
As the last year shows, Experian continues
to go from strength to strength and I am
confident that the best is yet to come.
I would like to thank everyone at Experian
whose creativity and hard work have
played an instrumental role in achieving
another record year as well as our
shareholders for their tremendous support.
With the Group’s clear strategy for growth,
focus on exceptional performance and its
talented management team, Experian’s
global growth story is a compelling one.
Driving our talent and
engagement agenda
Our continued success is testament
to the talent, entrepreneurial spirit
and commitment of more than 17,000
people who work for Experian. At the
heart of the Group, engaging our people
and supporting their development is
fundamental to what we stand for,
encouraging a culture where we deliver
exceptional business performance through
the drive and energy of our people.
We are now in the second year of the
Heart of Experian initiative. Our aim is
to become one of the best places in the
world to work and I am pleased to say
that this important initiative is making
excellent progress. We’re bringing the
Heart of Experian to life through a series
of global activities, celebrating what
makes our business unique, while always
finding new ways to continue inspiring
our workforce around the world.
The enthusiastic response from our
people to the Heart of Experian has
been overwhelming. I am confident that
the sense of pride and connection with
Experian shared by our employees can
only get stronger.
Our focus on governance
A strong governance framework plays a
key role in supporting our business model,
while striking an appropriate balance
between long-term sustainable value
creation and risk. I am confident that we
have the right people and processes in
place in this regard, and to support the
Group’s growth strategy. You will read
later in the corporate governance report
about our governance activities during
the year, including the Board evaluation
process, the induction of our new non-
executive directors and the activities of the
Board and its committees.
Full-year dividend
up 9% to 34.75
US cents
A total of 18,511
voluntary hours
during work time
128% total
shareholder returns
since demerger
(FTSE 100 average 35%)
P20
P56
P52
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