Experian 2013 Annual Report Download - page 24
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Please find page 24 of the 2013 Experian annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.embark on the Heart of Experian.
The feedback from this survey is being
used to enhance our plans around
developing our culture globally and
locally. In the upcoming year we will
continue to help unify the Group
through global initiatives. Equally, we
are also emphasising regional and local
activities to bring the culture alive and
make the Heart of Experian just the way
we do things around our business.
Talent – strengthening and
diversifying our talent pool
Our talent mission is to release the
potential of every employee to deliver
Experian’s performance goals by driving
the attraction, growth and retention of
a deep pool of talented employees who
reflect our global reach and our belief in
the value of diversity.
We have a diverse employee population
– approximately 46% of our employees
are female and 54% male. Around 28%
are classified as white and 11% as
non-white, with the remainder choosing
not to disclose this information or the
information being unavailable to report.
Our overall objective remains to drive
diversity through the talent agenda to
ensure that our future senior leadership
team better reflects our client, consumer
and employee base. The table opposite
outlines the current picture and
highlights the progress being made.
You will find details of our Board
diversity in the corporate governance
report later in the annual report.
In 2014 we will further enhance our
efforts on diversity and inclusion.
We plan to reinforce an unequivocal
leadership commitment to prioritise
diversity, create a supportive
infrastructure for diverse employees and
make progress sustainable by further
improving our underlying organisational
culture. We have a unique opportunity
in this area to build a more inclusive
culture as part of the Heart of Experian.
Employee engagement –
listening to our people
Our global people survey, carried out
every 18 months, provides valuable
insights into the views of employees
and their level of engagement with the
business. Our last global people survey
was carried out in November 2011. The
results of the most recent global people
survey, conducted in the spring of
2013 will be available in August 2013.
More information on November 2011
employee engagement scores in
our global people survey can be
found in this annual report in the key
performance indicators section.
In-between administering global people
surveys, we conduct a shortened version
to gauge the ‘pulse’ of the Group and
whether our efforts in improving the
work environment through action plans
and management efforts are on the right
track. In November 2012, a short Group-
wide global pulse survey was conducted
to track our progress around culture
and engagement. There was a strong
response rate: 76% compared to 72% in
2011. This is above the global average
response rate which is 60% to 65% for
these types of surveys. The results
showed that we had made significant
improvements across all categories
since the previous survey and major
progress in every question. In the area
of how management has been perceived
in following up with the previous global
people survey, the results were up 9%
since 2011 and 22 percentage points
above the global high performing norm,
representing a world-class performance.
The global pulse survey also asked
our people to comment on what
difference the Heart of Experian will
make, which resulted in comments
with very strong positive themes
around motivation, corporate culture,
international reach, improved leadership
and communications as likely benefits,
endorsing the Group’s decision to
Our people continued
EXPERIAN EMPLOYS*:
• 17,400 people globally
• 6,100 in North America
• 3,500 in Latin America
• 3,800 in UK and Ireland
• 4,000 across EMEA
and Asia Pacifi c
*As at 31 March 2013
P24
P60
22 Experian Annual Report 2013 Business overview