Singapore Airlines 2013 Annual Report Download - page 25

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023
ANNUAL REPORT 2012/13
Singapore Airlines continues
to introduce its Mobile
Boarding Pass offering at
more airports, subject to
local regulations.
Ground Services
Mobile Boarding Pass
Singapore Airlines continues to introduce its Mobile Boarding
Pass offering at more airports, subject to local regulations.
To date, this service has been introduced at Singapore,
Amsterdam, Auckland, Bangkok, Barcelona, Christchurch,
Copenhagen, Frankfurt, Hong Kong, London, Manchester,
Milan, Munich, Rome, Taipei and Zurich airports.
Eligible passengers departing from these airports (excluding
US-bound flights) are offered the option of a Mobile Boarding
Pass, which is stored conveniently on the customer’s mobile
device and presented for security verification at various
touch-points within airports.
The Airline has also upgraded its airport check-in facilities to
a new generation Departure Control System which leverages
on newer technology to improve customer servicing. The
upgrade started in February 2013 and took approximately
three months to complete.