DHL 2006 Annual Report Download - page 82
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Savings from combined services
Global Business Services will continue to bring together intra-Group services and
secure economies of scale in the process. is allows other divisions to achieve
further savings while improving service quality at the same time. In Global Customer
Solutions, we plan to substantially increase business volume and exploit even greater
scope for cross-selling within the Group.
We plan to further extend the partnership approach used by our retail outlets
because of the success achieved to date. In , we will test various stationary outlet
and sales formats with the aim of achieving closer proximity to customers.
Postbank benefits from broader base for sales
Postbank aims to build on the excellent performance of the previous year in this
scal year, in terms of both customer business and the earnings situation. In ,
Postbank’s goal is to attract more than one million new customers for the rst time.
e successful integration of BHW and the retail outlets acquired from Deutsche
Post have provided Postbank with a stronger base for selling its services and created
the conditions for further organic growth.
e considerably expanded sales platform is used to strengthen customer relation-
ships, further improve customer satisfaction and, as a result, sell more products.
Another goal is to maintain savings and checking deposits at a high level, while
increasing the volume of securities brokerage accounts at Postbank by at least .
In the private lending business, the aim is to again generate more new business than
the already high level of the previous year and to increase the portfolio of mortgage
loans by .
Expected business development
The Group
Based on the economic growth forecasts, we anticipate that overall business
development in will be positive. We expect a slight increase in revenue and
prot from operating activities (EBIT) excluding extraordinary factors to also increase
slightly compared with the previous year.
MAIL
We expect revenue to decline in the national mail market. However, this drop can be
more than oset by growth in the other business areas. All in all, we anticipate that
revenue will remain stable or rise slightly in the current scal year. e division’s
EBIT is expected to be largely stable in .
EXPRESS
In the EXPRESS Division, we expect at least single-digit percentage revenue growth
in and a disproportionally large growth in earnings.
78
Deutsche Post World Net Annual Report 2006