DHL 2006 Annual Report Download - page 166

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Co-pack services
Finishing, order picking, and packaging
under customer contract.
Contract logistics
Performance of complex logistics and
logistics-related tasks along the value
chain by a service provider. Services
tailored to the particular industry and
customer are provided under contracts
lasting several years.
Conurbations
In Germany, city with over 200,000
inhabitants.
Day-definite
Delivery of express shipments on a
specified day.
Densely populated area
A city, town or suburb which is not
considered a conurbation but which has
a relatively high household density.
Direct marketing
Market-oriented activities which draw
on direct communications to selectively
reach target groups through a personal,
individualized approach.
Distribution
Process flows in the sales channel from
producers via wholesalers/retailers to
consumers.
Downstream access
As the dominant company in the market,
Deutsche Post is obliged to make parts of
the mail value chain available separately
to customers and, under certain condi-
tions, other postal service providers.
EU Postal Directive
Legal framework for the postal markets in
the member states of the European Union.
Exclusive license
In accordance with the German Postal
Act, Deutsche Post AG has the exclusive
license (which will expire at the end of
2007) to commercially transport letters
and addressed catalogs individually
weighing up to 50g and costing less than
two and a half times the standard rate.
Notable exceptions include higher-value
services which can be separated from
universal services and offer special
service features.
Fast-moving consumer goods
Everyday consumer goods that sell
quickly.
Federal Network Agency
(
Bundesnetzagentur
)
National regulator for electricity,
gas, telecommunications, post and
railway. Previously the Regulatory
Authority for Telecommunications
and Posts (Regulierungsbehörde für
Telekommunikation und Post).
First Choice
Group-wide program aimed at improving
service quality and enhancing customer
focus.
Full container load (FCL)
Shipments which completely fill a
container.
Full truck load (FTL)
Shipments which completely fill a truck.
GCS
Global Customer Solutions. Account ma-
nagement organization for the Group’s
100 biggest clients.
Hub
Main transshipment base. Collection
center for the transshipment and
consolidation of flows of goods.
Glossary
162
Deutsche Post World Net Annual Report 2006