DHL 2006 Annual Report Download - page 40

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e approximately , independent agents specialize in private mortgage lending,
asset accumulation and retirement pension products.
Postbank is still number one in online banking in Germany. Customers now do their
banking online for . million checking accounts and , brokerage accounts.
Telephone banking has also retained its strong appeal: e number of users was up
from . million to . million.
Goals and strategy
Postbank plans to stay on course for protable growth in the private customer
segment, to gain new customers and to intensify existing relationships on the
strength of more extensive, higher-quality advice and consultation. In , all
integration measures will be completed, including those on the operational side,
ensuring that we will gradually achieve our synergy targets.
Various strategic measures will bolster our sales and marketing activities, including
an increase in the quality and quantity of mobile sales activities, the introduction of a
new outlet concept within the framework of the Changing Branches project, and the
implementation of a relationship management concept for those customers whose
product utilization already indicates a heightened need for service and advice.
In corporate banking, Postbank will press ahead with the selective, risk-conscious
implementation of its growth strategy. In transaction banking, we will focus above
all on integrating the processing services of our new partner, HypoVereinsbank,
and completing the necessary groundwork for the launch of the SEPA (Single Euro
Payment Area) payment system.
Postbank’s goal is to become a leading nancial services provider for private
customers and a service partner of choice for companies.
36
Deutsche Post World Net Annual Report 2006