DHL 2006 Annual Report Download - page 32

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47% DHL
10% UPS
9% FedEx
10% TNT
EMA international
express markets 2005
Market volume:1) €464 million
24% Other
1) Comprises Turkey, Greece, Saudi Arabia, Russia,
South Africa, United Arab Emirates.
Source: Market Research Service Center in association
with Crescendo Partners/L.E.K. Consulting 2006
the leader for international express shipments in the core Asian countries of Japan,
China, South Korea and India, as well as in Australia.
Number one in the strong import markets of the EMA
In the Emerging Markets (EMA) region,  of business is performed with business
customers. Alongside traditional products, the greatest growth potential is oered
by Import Express since the EMA region is primarily an inbound market. However,
domestic goods transportation is also increasing, as is the ow of goods between
dierent regions. is is a result of industrial mass production and the increasing
demand for reliable service.
e CEP market in the main countries of the region – South Africa, Turkey, Greece,
Saudi Arabia, United Arab Emirates and Russia – ran to some . billion in , of
which we took an  share. Our share of the international express segment came to
, in a market worth  million.
Service as a competitive advantage
Faster, better, more attractive – as an express service provider, we are the link between
producers, retailers and end consumers and must never cease to explore innovative
new paths to meet the needs of customers who want simple and convenient solutions
at competitive prices. DHL is capable of delivering to virtually all business addresses
in Germany before noon, which makes us the leader in this segment. We have also
continued to expand this service for deliveries within Europe and have introduced it
in Asia. at means we are now also active in the major economic hubs in the area of
time-critical express shipments.
Today, over half a million registered customers in Germany can send and pick up
parcels using a machine  hours a day at our  Packstations in  cities and
communities, thus saving themselves the trip to their nearest outlet. A total of 
new Packstations were installed in  alone. Over  of customers rate this
service as good or very good. For private customers in Germany, we have further
simplied the process of sending parcels by oering prepaid parcel stamps which
can be bought online and printed out. In addition, we are testing the Paketbox –
a letterbox for parcels where customers can drop o shipments at any time.
In the USA,DHL is systematically working toward honoring its brand promise of
supreme customer satisfaction. Two newly introduced services are based on state-
of-the-art Internet technology: ProView provides DHL customers with the ability to
access status information for shipments. DHL Import Express Online gives global
shippers the chance to prepare and monitor their imports from  countries the
swi, simple, and sure way.
In early , we launched a new generation of a quality shipment monitoring
system in Asia which monitors all operational processes, reports and analyzes the
minutest deviations and proposes countermeasures. At the same time, it allows us to
actively notify the customer where necessary.
28
Deutsche Post World Net Annual Report 2006