DHL 2006 Annual Report Download - page 33

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In the Emerging Markets region, more and more heavy goods are being transported.
And we have developed a special product to match: With XL Express, customers can
move heavier shipments just as easily as small, lightweight parcels.
In , we once again garnered a number of awards which serve to underline the
company’s appeal to customers and employees alike. e most important are:
• “Best Express Operator of the Year Award” in Asia
•“International Express Operator of the Year Award” in the UK
•“Best Call Center Award” for DHL-Sinotrans in China
•“Userware Award” for the especially user-friendly design of the Packstation
•e  Business Traveler USA Award: “Best International Courier Service”
• e newly designed website www.dhl-usa.com was recognized as one of
“ Great Web Sites” of the year by BtoB Magazine.
• e readers of Latin Trade voted DHL one of the top-ten “Employers of Choice”
in Latin America.
Goals and strategy
. Our focus is on service to the customer.
We set ourselves apart from our competitors through the quality of our services:
We are accordingly developing systems and products for our customers that make
it even easier for them to use DHL for their shipping needs. To this end, we
continue to improve transit times and services on an ongoing basis, at the same
time harnessing cutting-edge technologies that make it easier for customers to
access our services.
. We connect customers and markets worldwide.
We aim to forge closer links between customers and markets, thereby leveraging
the growing importance of the international ow of goods. With our unied,
global management structure, we will enhance inter-regional cooperation,
providing our customers with better service. We will selectively expand our
intercontinental networks and gear our sales activities to the global trade ow.
. Higher earnings through eciency and growth.
Our aim is to boost our earnings power still further: We have set our sights on
increasing the eciency of our operational networks and forging ahead with
standardization of systems and processes. We will continue to invest in the
world’s major growth regions, thereby consolidating our market leadership.
Business and Environment 29
Group Management Report
Deutsche Post World Net Annual Report 2006