Nordstrom 2000 Annual Report Download - page 14

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NORDSTROM, INC. AND SUBSIDIARIES
12
Cyan Mag Yelo Blk
20100444 Nordstrom
2001 Annual Report • 44pgs. + 4 covers pg. 12
8.375 x 10.875 • PDF • 150 lpi
PMS
5773
Rita Noguchi manages the
Narrative department at
our Arden Fair store in
Sacramento. But it’s safe
to say she doesn’t have a
staff so much as she has a
fan club. The fact that
each member of her team
made Pacesetter this past
year, including the #1
Narrative Pacesetter in the
company, only serves to
reinforce the unique
relationship she has with
her team and the role she
plays as mentor and
motivator. Rita also
achieved Pacesetter status
herself once — while
working part time, no less.
When Ada Day walked
through the employee
entrance to interview for a
job at Nordstrom she
noticed a sign above the
door. It read "Through
these doors pass the most
courteous people in the
world" and she
immediately knew it was
the place she wanted to
be. As the Concierge at
our Short Hills store in
New Jersey, Ada is called
upon to live up to this
mantra every day, helping
people with everything and
anything they may need —
even comforting a
frightened 4-year-old until
her parents were located
at the other end of the
mall. It’s just part of the
job. And with Ada, it just
comes naturally. It’s no
wonder she has twice been
honored as a Customer
Service All-Star.