EasyJet 2013 Annual Report Download - page 30
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28 easyJet plc Annual report and accounts 2013
Strategic report
Key performance indicators
We are committed to making
travel easy and affordable
and providing friendly service
to our customers.
FOCUS ON OUR CUSTOMERS
No compromise on safety
We will never compromise our
commitment to safety, which
is always the first priority for
our people.
SAFETY FIRST
We are committed to
listening to our people and
engaging with them to
improve what we do and
how we do it.
FOCUS ON OUR PEOPLE
Overall satisfaction
on this occasion
%
25
50
75
100
1312111009
85
73
82 83
79
On-time
performance
%
25
50
75
100
1312111009
66
88 87
80 79
Likely to
recommend
%
25
50
75
100
1312111009
89
82 84 86
80
Staff
turnover
%
3
6
9
12
1312111009
6.9
7.6 7.5
9.7
6.5
Composite risk value (CRV) index
0.3
0.6
0.9
1.2
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