CVS 1999 Annual Report Download - page 13

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Specialty Care Solutions
Our specialty pharmacy business, CVS
ProCare, is another example of how we leverage
the strong assets of CVS into new, related areas.
Our accessible points of care, our highly trained
pharmacists and our expertise in finding cost-
containment solutions for our managed care
partners afford us an excellent position and
potential in the specialty pharmacy business.
We wanted to better address the special needs
of certain customers who require unique products
and services.
Announced in June 1999, CVS ProCare is
committed to the complex and expensive drug
therapies required by patients with a number of
chronic diseases and conditions. These include
HIV/AIDS, organ transplants, infertility and other
conditions such as multiple sclerosis and growth
hormone deficiency requiring biotechnology-based
injectable products.
CVS ProCare reflects a new business model
in specialty pharmacy, with its integrated retail
and mail delivery
system. We are the
first with a state-of-
the-art infrastructure
that is equipped for
the special handling
requirements of drugs in the targeted disease
states. We also will be the first with a national
retail apothecary store network that is totally
dedicated to these disease states and well-stocked
with these unique inventory items. At year-end,
we had 12 ProCare apothecary stores open and
eight others under construction. Our goal is to
have more than 100 nationwide within three
to four years. This will enable us to cover the
majority of the targeted patient population.
We have invested in the technology required
for complex billing and benefit management and,
most importantly, we can support the high level
of counseling needed by specialty pharmacy
patients. Our ProCare pharmacists are specially
trained to provide one-on-one case management.
In fact, ProCare has a 24-hour call-in number to
assist patients with their needs.
advantage of being the first “clicks and mortar” drugstore to have a fully integrated pharmacy.
CVS ProCare customers receive personalized,
one-on-one counseling from pharmacists with knowledge of
and expertise in complex disease states and conditions.