Tesco 2012 Annual Report Download - page 27

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Like all Thai retailers, we faced a major challenge with the flood crisis but
at Tesco Lotus the team worked incredibly hard to find ways to get products
into store and support local people.
Our people came into work even when their own homes were flooded. We used trains
and planes to bring products in and worked together across the Group to secure
deliveries. Tesco in Malaysia provided three million litres of water and eight million
packets of noodles and our global suppliers helped to secure canned fish, eggs and
UHT milk.
We used our stores as donation centres for customers who wanted to support
flood victims and contributed almost £500,000 of essential products. For our
staff affected, we provided financial support as well as relief bags, food,
temporary accommodation and transport.
Through teamwork at Tesco Lotus and the support of the Group, we were
able to help the people of Thailand during this difficult time – a recovery
effort that is still continuing. I would like to thank the whole team
again for their extraordinary dedication.
Chris Bush
CEO Tesco Lotus at the time of the floods, now COO Tesco UK
Scan here to see
our Thai team in
action, or visit
www.tescoplc.
com/ar2012/
thailandvideo
Tesco PLC Annual Report and Financial Statements 2012 23
STRATEGIC REVIEW PERFORMANCE REVIEW GOVERNANCE FINANCIAL STATEMENTSOVERVIEW
Chief Executive’s review Strategy in action Business model