Barclays 2013 Annual Report Download - page 19

Examples of how Barclays mitigates the risk… …and how this primarily contributes to our scorecard
The Group sets out the level of risk it is prepared to accept through the
risk appetite agreed by the Board and closely monitors and manages
the risk during the year through, for example, the application of
mandate and scale limits. When a customer does experience financial
difficulties the Group may assist by offering a forbearance programme
which is structured to be appropriate to the nature and expected
duration of the their distress. It aims to provide the customer with a
sustainable programme to help return them to good financial health.
Customers & Clients
Citizenship
Company
We have built a business centred on client needs as opposed to the
pursuit of profits from price changes and our well embedded stress
testing framework helps ensure our portfolio is not overly exposed to
extreme market events.
Customers & Clients
Company
Capital planning is a significant component of our stress testing
framework. The adequacy of all categories of capital are tested under
severe economic and market scenarios, including consideration of
business losses, and the availability of funds in the market according to
different scenarios. Mitigation plans are developed based on this analysis.
Customers & Clients
Citizenship
Company
Our Fraud Risk management team works to ensure we keep ahead of
fraudsters by investing in technology, and ensuring we support clients
where incidents may occur.
Customers & Clients
Citizenship
We have developed a suitability framework that clarifies the criteria that
must be followed before a product is considered suitable for a
customer or client. It ensures that management and their teams
consider how customers’ needs may change in the future under
various scenarios.
Customers & Clients
Colleague
Conduct
As part of our plan to become the ‘Go-To’ bank, the Transform
Programme places significant emphasis on values. All members of staff
have received extensive training and senior management aim to
embody our new values in everything they do. These values are being
embedded in all of the bank’s activities.
Customers & Clients
Citizenship
Conduct
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