Tesco 2012 Annual Report Download - page 36

Group strategy: To put our responsibilities to the communities we serve
at the heart of what we do
Key performance indicators
For further Corporate Responsibility KPIs, please see our Corporate Responsibility Review 2012 at www.tescoplc.com/crreview.
1.9 %
over £74.5m in total
74%
Reduction in CO2 emissions Supplier Viewpoint Donation of pre-tax profits to
charities and good causes
Definition
Our contribution to charities and good
causes through direct donations,
cause-related marketing, gifts in kind,
staff time and management costs.
Performance
We exceeded our target of donating 1% of
pre-tax profits to charities and good causes,
contributing over £74.5 million.
Definition
The percentage of positive scores from
our annual survey of suppliers, Supplier
Viewpoint, when we ask whether Tesco
treats them with respect.
Performance
In 2011/12, we exceeded our target of 70%,
representing generally strong supplier
relationships.
08/09 09/10 10/11 11/12
4.8% 7.8% 7.7% 5.0%
Definition
The year-on-year reduction in greenhouse
gas emissions from existing stores and
distribution centres built before 2006/07,
adjusted to exclude emissions from
acquisitions and extensions.
Performance
We met our target for 2011/12 to reduce
our CO2 emissions by 5%. Cumulatively, we
have reduced our emissions from existing
stores and distribution centres by 26%
since 2006/07.
Group strategy: To build our team so that we create more value
90%
in the UK 5.9% across the Group
Staff retention Staff being trained for
their next role
Definition
The proportion of staff who are on
development programmes training
for their next role.
Performance
We exceeded our 5.6% target this
year, demonstrating our commitment
to supporting and developing our
people so that they are able to advance
their careers.
Definition
The proportion of staff with
over a year’s service who have
worked for Tesco in the UK
throughout the year.
Performance
Our strong retention rate in the
UK reflects our focus on creating
good jobs and long-term careers,
providing career development and
an excellent benefits package.
Group strategy: To be a creator of highly valued brands
38%9
markets – 1st
or 2nd place
Customer loyalty
Tesco own-label brands
Group-wide own-label
participation
Definition
Own-label sales as a proportion
of total Group sales. Own-label sales
include Tesco brands (such as F&F, Finest
or Venture brands) and unbranded
products, such as produce. Tesco Bank
and Tesco Mobile are not included.
Performance
Group own-label participation was
stable in the year. Range & Quality
is one part of our Plan for the UK, with
Tesco Value now relaunched as Everyday
Value and upgrades to over 8,000 Tesco
standard lines planned.
Definition
The number of markets where we are
placed 1st or 2nd for the proportion
of customers who do over 50% of
their shopping with a single retailer.
Performance
We are particularly pleased that
we lead on loyalty in four of our
markets and are second in a further
five. This is an important indicator of
our customers’ satisfaction with the
shopping trip and the Tesco brand
and is supported by a loyalty scheme
in each of our markets.
Source: Market research
(GFK, Ipsos, Kantar).
32 Tesco PLC Annual Report and Financial Statements 2012