Home Depot 2011 Annual Report Download - page 3

Fiscal 2011 was our second consecutive year of positive sales growth, with comp sales up 3.4 percent and total sales
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merchandising and supply chain transformations, improved technology and effective expense control.
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and interconnected retail.
CUSTOMER SERVICE
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percent of our store hourly payroll allocated to customer service to approximately 53 percent. Four years ago, we were
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PRODUCT AUTHORITY
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during the year is an indicator of our success in doing that. One area of focus for us in 2011 was special order
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of the new order management system in place. Our new order management system will make placing special orders
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our customers.
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turnover. For the year, we ended with inventory turns at 4.3 times, up from 4.1 times the previous year. Now that
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DISCIPLINED CAPITAL ALLOCATION
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