EasyJet 2012 Annual Report Download - page 6

Download and view the complete annual report

Please find page 6 of the 2012 EasyJet annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 108

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108

Safety first
No compromise on safety
We will never compromise our commitment
to safety, which is always the first priority
for all our people.
32–37
See Corporate responsibility
for more information
Composite risk value (CRV) index
1.2
0.0
0.2
0.4
0.6
0.8
1.0
Oct
08
Dec
08
Feb
09
Apr
09
Jun
09
Aug
09
Oct
09
Dec
09
Feb
10
Apr
10
Jun
10
Aug
10
Oct
10
Dec
10
Feb
11
Apr
11
Jun
11
Aug
11
Oct
11
Dec
11
Feb
12
Apr
12
Jun
12
Sep
12
Aug
12
Overview
Key performance indicators
Focus on our network
development
We are focused on improving our routes, slots
and bases to build on our leading presence
across Europe.
On time performance
%
75 80 66 79 88
2008 2009 2010 2011 2012
Likely to recommend
%
90 89 80 82 84
2008 2009 2010 2011 2012
Airports where we are
No.1 or No.2 airline
16 18 19 19 21
2008 2009 2010 2011 2012
Overall satisfaction
on this occasion
%
85 85 73 79 82
2008 2009 2010 2011 2012
Focus on our customers
Focused on network development
We are committed to making travel easy
andaffordable and provide friendly service
toour customers.
08–17
See Business review
for more information
Market share of airports
%
46 38 37 13 11
London
Gatwick Geneva
Milan
Malpensa Lisbon Paris CDG
08–17
See Business review
for more information
easyJet plc
Annual report and accounts 2012
04