Cigna 2013 Annual Report Download - page 7
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55
8:23
AM
BEIJING, CHINA
tuesday
The disruptive global environment
Let’s talk about the “disruptive environment:”
How do you describe the global competitive
environment? What’s changing? What makes
it so challenging?
We’re seeing a fundamental reshaping of virtually
every aspect of how we do business, and in the
demographics we serve. Populations are aging. Middle
classes are expanding. Chronic disease levels are rising,
and aordability pressures for health care are increasing
for all.
At the same time, a digital world means that everything
today is faster and more personalized. Information flows
faster; decisions get made faster; expectations change
faster, and customers expect higher levels of personalization.
Evolution in technology and health care systems across
the globe is transforming how people interact with
their health care partners, and the levels of transparency
they expect.
In the U.S., consumers have more health care choices –
in part driven by the public and private exchanges, as
well as more convenient access to health care through
employer clinics and telemedicine, to give just a couple
of examples. Outside of the U.S., consumers with growing
incomes are looking for trusted, easy-to-use, personal and
reliable plans to protect their families.
In short: distribution channels, supply chains, primary
purchasers, political and health care systems are all in
flux. Within this environment of change, at Cigna we
continue to drive innovation with our physician partners
for the benefit of our customers and clients. And we
continue to view information and supporting technology
as critical resources to support our partners, customers
and clients.
A
Q