Aflac 2012 Annual Report Download - page 13

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AFLAC JAPAN
ENSHU RAILWAY: MISSIONARIES OF LOVE
Enshu Railway was established as a railway transportation business in 1943.
Since then, the corporation diversified its business to include insurance, retail,
travel, automotive, hotel, and housing operations. Enshu Railway became an Aflac
sales agency in August 1975, one year after Aflac’s establishment in Japan. As an
Aflac sales agency, Enshu Railway started selling Aflac insurance to its employees,
and has since successfully expanded their customer base to local residents.
Exemplifying the spirit of delivering our promise, Enshu Railway created a special,
four-person team known as the “Missionaries of Love” who are specially dedicated
to delivering claims and following up on benefit requests. Not only does Enshu
Railway consider delivering our promise as the right thing to do, but they take it a
step further by building long-term relationships that solidify trust in the Aflac brand,
which frequently helps generate new business through the personal experiences of
satisfied customers.
AFLAC JAPAN
AFLAC INCORPORATED 2012 YEAR IN REVIEW 11