United Healthcare 2011 Annual Report Download - page 3

Download and view the complete annual report

Please find page 3 of the 2011 United Healthcare annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 104

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104

1
PART I
ITEM 1. BUSINESS
INTRODUCTION
Overview
UnitedHealth Group is a diversified health and well-being company whose mission is to help people live healthier lives and
help make health care work better (the terms “we,” “our,” “us,” “UnitedHealth Group,” or the “Company” used in this report
refer to UnitedHealth Group Incorporated and our subsidiaries). Our business model has evolved and is informed by over three
decades of serving the needs of the markets, and people, of health care.
Today, we are helping individuals access quality care at an affordable cost; simplifying health care administration and delivery;
strengthening the physician/patient relationship; promoting evidence-based care; and empowering physicians, health care
professionals, consumers, employers and other participants in the health system with actionable data to make better, more
informed decisions.
Through our diversified family of businesses, we leverage core competencies in advanced, enabling technology; health care
data, information and intelligence; and care management and coordination to help meet the demands of the health system.
These core competencies are deployed within our two distinct, but strategically aligned, business platforms: health benefits
operating under UnitedHealthcare and health services operating under Optum.
UnitedHealthcare serves the health benefits needs of individuals across life's stages through three businesses. UnitedHealthcare
Employer & Individual serves individual consumers and employers. The unique health needs of seniors are served by
UnitedHealthcare Medicare & Retirement. UnitedHealthcare Community & State serves the public health marketplace, offering
states innovative Medicaid solutions.
Optum serves health system participants including consumers, physicians, hospitals, governments, insurers, distributors and
pharmaceutical companies, through its OptumHealth, OptumInsight and OptumRx businesses. These businesses have dedicated
units that drive improved access, affordability, quality and simplicity across eight markets: integrated care delivery, care
management, consumer engagement and support, distribution of benefits and services, health financial services, operational
services and support, health care information technology and pharmacy.
Through UnitedHealthcare and Optum, in 2011, we managed approximately $135 billion in aggregate health care spending on
behalf of the constituents and consumers we served. Our revenues are derived from premiums on risk-based products; fees from
management, administrative, technology and consulting services; sales of a wide variety of products and services related to the
broad health and well-being industry; and investment and other income. Our two business platforms have four reportable
segments:
• UnitedHealthcare, which includes UnitedHealthcare Employer & Individual, UnitedHealthcare Medicare & Retirement
and UnitedHealthcare Community & State;
• OptumHealth;
• OptumInsight; and
• OptumRx.
For our financial results and the presentation of certain other financial information by segment, see Note 13 of Notes to the
Consolidated Financial Statements.
UnitedHealthcare
UnitedHealthcare is advancing strategies to improve the way health care is delivered and financed, offering consumers a
simpler, more affordable health care experience. Our market position is built on:
• a national scale;
• the breadth of our product offerings, which are responsive to many distinct market segments in health care;
• strong local market relationships;
• service and advanced technology;
• competitive medical and operating cost positions;
• effective clinical engagement;